Posted:1 week ago|
Platform:
Work from Office
Full Time
JOB DESCRIPTION RELATIONSHIP MANAGER Website Link https://www.oyorooms.com/ Role Type Field Role (involves daily travel), Mon-Sat What will you be doing • Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively • Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions • Ensure cluster performance of customer & guest experience metrics, especially focusing on bottom properties in the cluster • Ensure collection of accounts receivable/outstanding amount from portfolio clients • Resolve issues arising between property owners, customers & internal stakeholders • Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business Key Performance Indicators • Ensuring occupancy (URNs) month on month • Pay at Hotel (PAH) realization • Ensuring daily availability of Sellable rooms (DSRN) • Cx / Gx metrics Required Skills • Networking ability • Soft Skills (ERP/APP usage, Excel, Email writing) • Good negotiation skills • Analytical ability Who are we looking for • 2 to 7 years of experience • Relevant experience in operations handling, key accounts handling • Experience in the hospitality and/or travel industry would be an added advantage
OYO
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