We are looking for a meticulous and analytical individual to join the Revenue Assurance team as an Supply Executive Quality Check (Mystery Audit Process). The role is crucial in validating the integrity and accuracy of mystery audit reports conducted across OYO hotels. You will act as the first line of defense in ensuring audit quality, SOP compliance, and actionable insights to minimize revenue leakage. Key Responsibilities Audit Quality Review: Review mystery audit observation letters submitted by field auditors. Validate correctness and objectivity of deviation findings (e.g., mismatch between physical room occupancy vs OYO Tab data). Ensure reports are detailed, evidence-backed, and error-free. SOP Compliance Monitoring: Cross-check whether all Standard Operating Procedures (SOPs) have been followed by auditors during visits. Flag any procedural gaps or inconsistencies in audit execution. Deviation Analysis & Verification: Assess whether deviations reported reflect actual non-compliance or false positives. Liaise with internal stakeholders to corroborate findings when required. Quality Metrics & Feedback Loop: Develop and track audit quality metrics (accuracy rate, false-positive rate, SOP compliance rate, etc.). Provide structured feedback to field auditors and suggest corrective actions. Continuous Improvement: Identify patterns in errors and recommend improvements in the audit process or SOPs. Support training initiatives for auditors based on quality findings. Role & responsibilities Preferred candidate profile

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OYO

www.oyorooms.com

Hospitality

Gurugram

More than 5,000 Employees

105 Jobs

Key People

Ritesh Agarwal

Founder & CEO
Maninder Gulati

Global Chief Strategy Officer
Ankit Tandon

Chief Operating Officer

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