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Relationship Manager

Relationship Manager

Kryzen Biotech

1 - 6 years

2 - 6 Lacs

pune bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

business administration service delivery client relationship management customer satisfaction client engagement account management customer support customer service management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

2 Client Relationship Manager

Job Overview:

The Client Relationship Manager is responsible for maintaining and expanding relationships with key clients
This role involves understanding client needs, ensuring the delivery of high-quality services, and identifying opportunities to enhance customer satisfaction The ideal candidate will possess strong communication and interpersonal skills, with a focus on building long-term relationships and driving client retention and growth

Key Responsibilities:

Client Engagement:
Develop and nurture strong, long-term relationships with clients by acting as their primary point of contact and ensuring their satisfaction with services/products

Account Management:
Manage a portfolio of existing clients, ensuring that their needs are met in a timely and efficient manner

Needs Assessment:
Regularly meet with clients to understand their goals, challenges, and business needs, and ensure that services/products are aligned with those objectives

Customer Satisfaction:
Proactively resolve any client issues or concerns, ensuring a high level of customer satisfaction and loyalty

Collaboration with Teams:
Work closely with sales, marketing, and customer support teams to ensure seamless service delivery and address client-specific needs

Client Engagement:

Develop and nurture strong, long-term relationships with clients by acting as their primary point of contact and ensuring their satisfaction with services/products

Account Management:

Manage a portfolio of existing clients, ensuring that their needs are met in a timely and efficient manner

Needs Assessment:

Regularly meet with clients to understand their goals, challenges, and business needs, and ensure that services/products are aligned with those objectives

Customer Satisfaction:

Proactively resolve any client issues or concerns, ensuring a high level of customer satisfaction and loyalty

Collaboration with Teams:

Work closely with sales, marketing, and customer support teams to ensure seamless service delivery and address client-specific needs

Education:

Bachelor s degree in Business Administration, Marketing, or a related field

Experience:

Minimum 1 year to 3 years of experience in client relationship management, account management, or customer service roles

Skills:

Strong interpersonal and communication skills, both verbal and written

Ability to manage multiple client accounts and prioritize tasks

Problem-solving skills and the ability to handle customer concerns effectively

Excellent negotiation and presentation skills

Strong organizational and time management abilities

Experience with CRM software and related tools

Qualifications:

Education:
Bachelor s degree in Business Administration, Marketing, or a related field

Experience:
Minimum 1 year to 3 years of experience in client relationship management, account management, or customer service roles

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Relationship Manager