Relationship Manager

Responsibilities of a Relationship Manager:

1. Client Relationship Management:

Build and maintain strong, long-term relationships with existing and new clients.

Act as the main point of contact between the company and its clients.

2. Customer Needs Analysis:

Understand the client’s business or personal financial needs.

Offer tailored products or services that meet those needs.

3. Sales and Revenue Generation:

Drive sales and revenue by cross-selling and upselling products/services.

Achieve monthly/quarterly targets and KPIs.

4. Client Onboarding and Support:

Guide new clients through the onboarding process.

Ensure a smooth and positive customer experience.

5. Account Management:

Monitor client accounts to ensure satisfaction and resolve issues proactively.

Keep records of interactions, transactions, and feedback.

6. Market & Competitor Analysis:

Stay updated on industry trends and competitors’ offerings.

Provide strategic input to improve services and offerings.

7. Conflict Resolution:

Address and resolve client concerns or complaints in a timely and professional manner.

8. Collaboration:

Coordinate with internal teams (sales, customer support, product, etc.) to deliver excellent service.

9. Reporting:

Maintain client activity reports and present performance updates to management.

10. Customer Retention:

Develop and implement strategies to improve customer loyalty and retention

Regards

Ashika kumari

7457911134

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• What is your current in-hand salary?
• What is your Age?

Experience:

• Inside sales: 1 year (Required)

Work Location: In person

Speak with the employer
+91 7457911134