Relationship Manager (Franchise)

**Job Description:** As a Relationship Manager for the Franchise business at KIWI Kisan Window, your role is crucial in maintaining the quality of the franchise pipeline and accelerating KIWI's national expansion. You will be the first point of contact for individuals interested in joining the growing franchise network. Your primary responsibility will be to assess and qualify inbound franchise inquiries to ensure only the most promising leads are handed over to the Franchise Consultants for further engagement. You will play a key part in shaping first impressions, setting expectations, and ensuring a smooth journey for prospective franchise partners. **Key Responsibilities:** - Lead Qualification & Initial Engagement: - Understand KIWI Kisan Window's franchise model, target profiles, and expansion goals. - Evaluate inbound franchise inquiries based on pre-defined qualification parameters like location, investment capacity, interest level, and business background. - Conduct initial telephonic conversations to gather necessary information and assess lead quality. - Sales Funnel Management & Handoff: - Maintain a structured funnel of qualified leads and ensure smooth handover to Franchise Consultants. - Track, update, and manage lead status regularly in CRM systems or internal tracking tools. - Ensure no lead is lost due to delayed responses or inadequate communication. - Relationship Building & Communication: - Build rapport with potential franchisees during the qualification stage to ensure a positive first impression of KIWI. - Answer basic queries about the franchise opportunity, processes, and company background. - Set expectations clearly regarding the next steps in the franchise journey. - Reporting & Process Improvement: - Share periodic reports on lead quality, drop-off reasons, and other insights with the Franchise Head. - Provide feedback to improve qualification scripts, criteria, and lead nurturing processes. - Cross-Functional Collaboration: - Collaborate closely with the Marketing and Franchise teams to stay updated on campaigns, offers, and any changes to the franchise model. - Work alongside Franchise Consultants to optimize lead conversion rates through better lead handover practices. **Qualification Required:** - Available for a full-time role based out of the Head Office. - Can start immediately or within 1 month of offer acceptance. - Prior experience in pre-sales, telecalling, business development, customer support, or a related field (0-2 years experience preferred). - Strong communication, interpersonal skills, and basic sales understanding. - Organized, proactive, and able to manage high volumes of inbound inquiries efficiently. (Note: Omitted the "Any additional details of the company" section as it was not included in the provided job description.),