Relationship Manager - Cross Selling- Telangana - Hdfc Sales

Designation: Relationship Manager

Role and Responsibility:

• Meet customers to sell all financial products
• Influence customers to buy FD who have no prior HDFC Deposit relationship.
• Ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options.
• Obtain appropriate documents / information from the client and ensure the forms are duly completed before logging the sale.
• Communicate the necessary details to the customers for the products being bought by them.
• Ensure sale is completed through / in line with the defined sales process.
• Maintain product mix across types of loans / value of loans (Eqt., Housing, etc.) and appropriate open market share for all products (PAR / ULIP / Non Par).
• Co-ordinate for all claims processing (with the help of TM/ ASM/ Coordinators / SM representatives).
• Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy, etc.)
• Ensure that all documents are properly scanned and there are no mistakes while lead updating in the system.
• Be completely aware of the products being offered by the company and understand competition offering to be able to handle customer objections.
• Be updated with the latest product features to enhance his / her selling abilities
• Ensure all desired matrix and business composition (persistency, funded, non-funded, etc.) are met
• Maintain good relationship with Channel partners & DSA
• Build relationship with the assigned / sourced customer to create opportunities for various products to fulfil the customers financial needs.
  

• Account Management & Servicing

  :
• Manage and service the existing customer portfolio.
• Coordinate with the TM / Coordinator / SM for post sales service request form the customers (claims, endorsements, policy copy etc.)
• Timely sharing of updated reports with the customers on products being bought by them.
• Co-ordinate with the customers at the time of renewals.
  

• Certification and regulatory compliance

  :
• Be compliant towards selling of various products by undergoing the training and certification for IRDA, AMFI etc. towards selling of insurance and any other products
• The RM has to be conscious and vigilant towards declaration of the customer information. In case RM feels there is disconnect in the information shared by customer versus his/her observation, they need to crosscheck the information before booking the business.
• Ensure the right quality of business being sourced.

Desired candidate profile:

• Must be a graduate from any stream
• Should have minimum 2 yrs experience in cross selling products from BFSI or NBFC
• Proven experience in sales, with a focus on cross-selling and upselling.
• Strong understanding of sales techniques and customer relationship management principles.
• Excellent communication and interpersonal skills
• Candidate must have two wheeler

Interested candidates pls share your CV with swatisundriyal@hdfcsales.com and rupajha@hdfcsales.com

Regards

Human Resources

HDFC Sales