1 - 6 years
0 Lacs
Posted:1 hour ago|
Platform:
On-site
Full Time
Build and maintain strong, long-term relationships with clients.
Serve as the primary point of contact for client inquiries, concerns, and escalations.
Conduct regular follow-ups and client meetings to ensure satisfaction.
Maintain client records, communication history, and account status.
Identify cross-selling and upselling opportunities.
Understand client requirements and recommend suitable products/services.
Meet sales targets and contribute to overall business growth.
Collaborate with internal teams to develop client-specific solutions.
Manage client portfolios and ensure timely delivery of services.
Monitor account performance, risks, and service issues.
Prepare reports on client activity, performance, and opportunities.
Ensure compliance with company policies, contracts, and regulatory guidelines.
Provide prompt and effective resolution to customer problems.
Coordinate with internal teams to ensure client issues are identified and resolved quickly.
Anticipate client needs and proactively offer solutions.
Stay updated on industry trends, competitor offerings, and market conditions.
Provide insights to clients and internal teams for strategic decision-making.
Bachelors degree in Business Administration, Marketing, Finance, or related field.
15 years of experience in Relationship Management, Sales, Client Servicing, or similar role.
(Can be adjusted based on seniority required.)
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