Core Call Solutions is a leading customer service outsourcing company headquartered in India, delivering tailored multilingual support to clients across diverse industries. With a team of over 500 professionals operating from 10 delivery centers, the company provides specialized solutions to sectors such as Telecom, Banking & Finance, Retail, E-commerce, Market Research, Travel & Hospitality, and Information Technology. Combining the expertise of human intelligence with AI-powered tools and automation, Core Call Solutions offers scalable and cost-effective services. Focused on quality and client satisfaction, the company aims to enhance brands, foster long-term relationships, and drive business growth.

Role Description

This is a full-time on-site role for a Relationship Manager located in Pattan. Responsibilities include building and nurturing client relationships, acting as the primary point of contact, and ensuring client satisfaction. The Relationship Manager will analyze client needs, provide customized solutions, and coordinate with internal teams to meet client goals. Monitoring client feedback and addressing any concerns will also be an essential part of the role, along with identifying opportunities to grow client accounts.

Qualifications

Strong interpersonal and communication skills, including relationship building and client engagement
Problem-solving, critical thinking, and analytical abilities to address client needs effectively
Time management and organizational skills to handle multiple accounts efficiently
Experience collaborating with cross-functional teams to achieve client satisfaction
Proficiency in using CRM software and basic understanding of customer service technologies
Degree in Business Administration, Marketing, or a relevant field is preferred
Prior experience in a customer-facing role or account management is an advantage
Ability to work on-site in Pattan and adapt to a fast-paced work environment

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Core Call Solutions Pvt. Ltd.

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Relationship Manager