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Network People Services Technologies
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Relationship Manager - Banking operations (Contractual)

Relationship Manager - Banking operations (Contractual)

Network People Services Technologies

1 - 4 years

2 - 3 Lacs

chandigarh pune ahmedabad

Posted:1 month ago| Platform:

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Skills Required

branch operations relationship management mis operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

What will you do

Job Responsibilities:

Act as the primary point of contact between the Bank's Zonal Office and branches for all operational and merchant-related activities.
Visit branch offices periodically to assess on-ground issues and provide necessary support or guidance.
Analyze operational or service-related issues, prepare detailed reports, and suggest corrective measures.
Handle complaints received from branches, customers, or merchants via email, phone calls, or in-person visits and ensure timely resolution.
Coordinate with internal technical and support teams to address and resolve escalations.
Prepare and share daily/weekly status reports with the Zonal Office and central teams.
Ensure adherence to service-level agreements (SLAs) and maintain customer satisfaction metrics.
Be available and operate as per the Banks working days and schedule.

What are we looking for:

Proficiency in English, Hindi, and the local regional language is mandatory.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Good interpersonal and coordination skills to manage multiple stakeholders.
Ability to handle pressure and manage escalations effectively.
Proficiency in using MS Office tools (Word, Excel, PowerPoint, Outlook).
Basic understanding of banking operations and merchant servicing preferred.

What do we offer:

An organization where we strongly believe in one organization, one goal.A fun workplace which compels us to challenge ourselves and aim higher.A team that strongly believes in collaboration and celebrating success together.Benefits that resonate "We Care".

If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

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Relationship Manager - Banking operations (Contractual)