L2 Support Linux Administrator- Bangalore

Job Description

About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers. We got listed targeting SME IPO in Aug 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar’24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants. We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies. What will you do As an L2 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure. Job responsibilities: Respond to and resolve technical issues escalated by L1 resources and internal and external teams. Manage production issues reported by banks, merchants, and partner entities. Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team. Conduct log analysis, identify bugs, and escalate unresolved cases to offshore or L3 teams. Analyze customer complaints and provide timely, effective resolutions. Offer merchant support through data analysis, query resolution, and reconciliation assistance. Coordinate and map system environments for integration across departments and vendors. Address development-related issues and apply quick fixes at property level when required. Provide post-UAT and go-live support for seamless project transitions. Ensure timely production issue resolution and consistent communication with stakeholders. Collaborate with internal teams for requirement gathering, development coordination, and project sign-offs. Support DCM team during deployments and technical rollouts. Roles may evolve based on business requirements but will primarily focus on system and project-related management. Identify system capacity and availability concerns, propose and support improvements. Apply patches or upgrades to OS/applications following necessary approvals. Maintain accurate documentation and follow ITIL-based process flows where applicable. What are we looking for: Proven experience in technical application support, systems integration, and infrastructure management. Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD). Exposure to vendor coordination and system customization in a banking/fintech context. Prior experience supporting at least one scheduled commercial bank in India is mandatory. Strong background in Linux system administration, shell scripting, and log analysis. Ability to coordinate with dependency groups and guide banks on incident resolution. Experience with customer and merchant support is a strong advantage. Comfortable working in 24x7 shift environments, including nights and weekends. Possesses entrepreneurial thinking, attention to detail, and proactive problem-solving skills. Detail-oriented and organized with strong time management skills. Influencing skills and the ability to create positive working relationships with team members at all levels. Excellent communication and interpersonal skills with innovation and owning your work A collaborative approach and work with perfection as a group effort to achieve organization goal. Location – Bengaluru Work Arrangement: As per Roster & Client Schedule Experience – 3+ years Industry: IT / Software / BFSI / Banking / Fintech Education: Graduate in Engineering or any degree with Red Hat certification Certifications: Red Hat Certification; Application Development (preferred) What do we offer: An organization where we strongly believe in one organization, one goal. A fun workplace which compels us to challenge ourselves and aim higher. A team that strongly believes in collaboration and celebrating success together. Benefits that resonate ‘We Care’. If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.