Regional Service Manager

Role & responsibilities

Dealer Support & Service Operations

• Establish, manage, and strengthen the service network across all dealerships and authorized service points in the Central Zone.
  
• Conduct regular dealer visits to review service readiness, infrastructure, manpower, and adherence to company standards.
  
• Provide on-ground technical support and troubleshooting assistance to dealers.
  

Warranty & Claim Management

• Monitor and verify warranty claims to ensure accuracy, authenticity, and timely processing.
  
• Analyze claim trends to identify recurring technical issues and initiate corrective measures.
  
• Coordinate with the manufacturing and quality teams for root cause analysis and implementation of preventive actions.
  

Customer Satisfaction & Service Quality

• Drive continuous improvement initiatives to enhance customer satisfaction levels.
  
• Conduct regular audits and service feedback reviews to ensure high-quality after-sales service.
  
• Ensure uniform implementation of service standards and best practices across all dealerships.
  

Training & Dealer Capability Development

• Organize product and technical training sessions for dealer service teams.
  
• Support dealers in recruiting and developing qualified service staff.
  
• Promote a culture of skill enhancement and service excellence within the dealer network.
  

Field Service & Technical Support

• Lead regional service initiatives including service camps, product improvement drives, and field repairs.
  
• Provide on-site assistance for complex breakdowns and collect technical feedback for product enhancement.
  
• Work closely with the R&D and Quality departments for field data analysis and improvement.
  

Reporting & MIS

• Prepare and submit monthly reports on service performance, dealer rating, warranty cost, and customer feedback.
  
• Monitor key metrics such as turnaround time (TAT), complaint resolution rate, and spare part availability.
  
• Share actionable insights with management to support decision-making and process improvement.

Preferred candidate profile

• Qualification:

  Diploma / B.E. / B.Tech in Automobile, Electrical, or Mechanical Engineering.

• Experience:

  15-18 years in service operations within the automobile or electric vehicle industry (three-wheeler or commercial EV preferred).

• Skills Required:

• Strong technical and analytical skills.
  
• Excellent dealer relationship management.
  
• Knowledge of warranty systems and field service processes.
  
• Good communication and leadership abilities.
  
• Willingness to travel extensively across the assigned region.