Job
Description
We are looking for an experienced Regional/Zonal sales manager to contribute to our company's sales objectives. The major responsibilities include supervising sales across all our stores, build a sales strategy and the road map to achieve it. We expect the candidate to use his experience and thorough knowledge of sales process to provide innovative ideas for sales growth. Communication and team management skills are also essential for this position.
Role & responsibilities
1. Understanding the company, the stores, the formats and planning a proper sales strategy to achieve the desired Business goals of the Company.
2. Create a Annual Sales plan, divide it monthly and plan targets for each store based on seasonality, past sales records and projections.
3. Understand the Business goals and try to align sales objectives to meet the constant financial needs of the company
4. Work closely with regional sales managers, store managers, assistant store managers and other executives to understand the grass root level of implementations of process and sales planning.
5. Train the team, conduct regular hiring, create high impact teams
6. Sit with the marketing team, understand the budgets, the requirements, check what works through surveys, customer interaction, etc and plan things to generate store walk-ins
7. Understand the product categories very well, what is moving, what is getting stuck, work on the right inventory to focus on increasing sales by giving what the customer wants
8. Conduct regular customer surveys, feedback process through reviews, other interactive channels etc and understand what the customer actually wants and where each and every store can ensure high conversion rate
9. Implement techniques, promotions, incentives to increase the average bill value of the store, work on data and understand the consumer behavioral pattern and how we can increase the value offering to them
10. Work on repeat customers, launch customer loyalty programs, customer referral incentives, work with the given database, ensure we have a proper communication channel with the existing customers, we incentivize them to come back, communicate about offers, promotions, new collections time to time.
11. Monitor and analyze performance metrics and suggest improvements
12. Prepare monthly, quarterly and annual sales forecasts
13. Plan sales promotions, sales offers, etc based on seasonality and communicate the same properly and effectively to sales team and customers
14. Study the competition very effectively, understand the current trends of the industry, understand and compare where we stand and how we can improve ourselves as a company
15. Implement Standard Operating Procedures with respect to Store Sales Management
16. Ensure impeccable customer service across all store formats, have a very competent customer success team to ensure there smooth running of the business and keep the customers happy and returning
17. Resolve any issues with respect to the Store Management, people management, understand the issue at hand and escalate it to the Management and provide immediate resolution
Preferred candidate profile
Proven work experience as a Regional/Zonal sales manager in Textile/Apparel/Retail Industry
Experience managing a high performance sales team
Knowledge of CRM software and Microsoft Office Suite
An ability to understand and analyze sales performance metrics
Solid customer service attitude with excellent negotiation skills
Strong communication and team management skills
Analytical skills with a problem-solving attitude
Availability to travel as needed
Master's degree in Business Administration
Work Experience in Retail, Textile, Apparel or Fashion Industry in a Must
Perks and benefits
Excellent Sales Incentives
Travel allowance
Variable pay based on performance
Great Annual increments
