Mugdha Art Studio Llp

Job description Roles and Responsibilities Job description 1. Interact with customers through chat across various platforms 2. Resolve their queries, handle issues with calm 3. Follow up with them and cross check if their requirements have been met 4. Follow up with customers for their event content, photos etc to be shared in our platforms 5. Build relationship with customers and ensure they have a pleasant experience online 6. Reply to all comments, across all platforms 7. Analyze the content being posted and the response from customers, measure the leads and share with the marketing team to improve performance 8. Maintain all data is CRM systems and capture the demographics of the customers 9. Call customers for specific launches, expos, invite them for specific events 10. Interact with marketing and content team and passing feedback 11. Passing leads to sales team and following up on the progress 12. Taking google reviews from customers who purchased online 13. Answering all queries in social media platforms 14. Interacting with sales team to resolve issues, etc Required Candidate profile 1. Experience in handling customers through chat, calling, etc 2. Experience in customer support profile 3. Good understanding of Digital platforms 4. Experience of CRM is preferred

Customer Service Managers are responsible for the Customer Management, Converting leads to Walk-ins, Generating online sales of the brand. They oversee the entire leads management and are responsible for generating sales via online channels like Google, Meta, etc. Depending on the role, they might interact with digital marketers, performance marketers who contribute to website traffic, lead generation, digital marketing. Primary KPI is to Convert leads into Store Walk-ins, Online Sales, Website sales - assist in revenue generation for the company. Roles and Responsibilities Manage all online activity in relation to Leads Management, sales, conversion and reporting Train the Pre-sales executives, customer support team to daily interact with leads, understand their calling, conversion rate, CRM usage. Give daily feedback to the Marketing & Lead Gen team about the quality of leads. Work with the marketing team in order to improve quality and traffic acquisition Analyze various data in order to deliver data driven strategies in order to deliver top performance and achieve KPIs. Weekly Report on performance of the Lead Conversion status. Closely interact with the Store Sales Teams for the leads passed on as Walk-ins, follow up with customers and observe the billing/revenue patterns Train sales team to interact with customers online in a professional manner Maintain relationships with regular and key customers Handle high ticket sales personally and ensure they are converted Manage the Online Sales teams, Customer Service Teams and ensure that they provide optimum levels of service to clients Create a Sales plan month wise and ensure the Targets are met. Train team in CRM systems if needed, ensure all data is captured in CRM system Monthly publish the Pre-sales analysis - Leads to Conversion matrix. Desired Candidate Profile Should have working experience in running a Customer Service Team in Retail, Product, Service - Customer interaction At least 4 years of experience in a similar role Experience managing pre-sales team or tele calling/tele sales or customer service teams Experience in CRM is a must Should have experience in handling 10-20 members Experience in Sales Training is preferred Benefits Very good incentive structure Bonuses & allowances Annual Increments based on performance

We are Mugdha are looking for a kick ass graphic designer who can understand our content requirements, our brand presence and create magic through design. This is a full time role and based out of Hyderabad. We are looking for experienced candidates The Graphic Designer job description includes the entire process of defining requirements, visualizing and creating graphics including illustrations, logos, layouts and photos. Youll be the one to shape the visual aspects of websites, print media, magazines, product packaging, exhibitions and more. Your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, wed like to meet you. The goal is to inspire and attract the target audience. Roles and Responsibilities Understand the brief from the content team and plan designs based on the content calendar Work on various graphics based on specific digital platforms Create posters, posts, product images and all the contest required for website Offline Marketing Campaigns - like Print media, Hoardings, etc need to create content for the same Use the appropriate colors and layouts for each graphic Work with copywriters and creative director to produce final design Test graphics across various media Amend designs after feedback Ensure final graphics and layouts are visually appealing and on-brand Desired Candidate Profile Proven graphic designing experience A strong portfolio of illustrations or other graphics Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop) A keen eye for aesthetics and details Excellent communication skills Ability to work methodically and meet deadlines Degree in Design, Fine Arts or related field is a plus

We are looking for an experienced Regional/Zonal sales manager to contribute to our company's sales objectives. The major responsibilities include supervising sales across all our stores, build a sales strategy and the road map to achieve it. We expect the candidate to use his experience and thorough knowledge of sales process to provide innovative ideas for sales growth. Communication and team management skills are also essential for this position. Role & responsibilities 1. Understanding the company, the stores, the formats and planning a proper sales strategy to achieve the desired Business goals of the Company. 2. Create a Annual Sales plan, divide it monthly and plan targets for each store based on seasonality, past sales records and projections. 3. Understand the Business goals and try to align sales objectives to meet the constant financial needs of the company 4. Work closely with regional sales managers, store managers, assistant store managers and other executives to understand the grass root level of implementations of process and sales planning. 5. Train the team, conduct regular hiring, create high impact teams 6. Sit with the marketing team, understand the budgets, the requirements, check what works through surveys, customer interaction, etc and plan things to generate store walk-ins 7. Understand the product categories very well, what is moving, what is getting stuck, work on the right inventory to focus on increasing sales by giving what the customer wants 8. Conduct regular customer surveys, feedback process through reviews, other interactive channels etc and understand what the customer actually wants and where each and every store can ensure high conversion rate 9. Implement techniques, promotions, incentives to increase the average bill value of the store, work on data and understand the consumer behavioral pattern and how we can increase the value offering to them 10. Work on repeat customers, launch customer loyalty programs, customer referral incentives, work with the given database, ensure we have a proper communication channel with the existing customers, we incentivize them to come back, communicate about offers, promotions, new collections time to time. 11. Monitor and analyze performance metrics and suggest improvements 12. Prepare monthly, quarterly and annual sales forecasts 13. Plan sales promotions, sales offers, etc based on seasonality and communicate the same properly and effectively to sales team and customers 14. Study the competition very effectively, understand the current trends of the industry, understand and compare where we stand and how we can improve ourselves as a company 15. Implement Standard Operating Procedures with respect to Store Sales Management 16. Ensure impeccable customer service across all store formats, have a very competent customer success team to ensure there smooth running of the business and keep the customers happy and returning 17. Resolve any issues with respect to the Store Management, people management, understand the issue at hand and escalate it to the Management and provide immediate resolution Preferred candidate profile Proven work experience as a Regional/Zonal sales manager in Textile/Apparel/Retail Industry Experience managing a high performance sales team Knowledge of CRM software and Microsoft Office Suite An ability to understand and analyze sales performance metrics Solid customer service attitude with excellent negotiation skills Strong communication and team management skills Analytical skills with a problem-solving attitude Availability to travel as needed Master's degree in Business Administration Work Experience in Retail, Textile, Apparel or Fashion Industry in a Must Perks and benefits Excellent Sales Incentives Travel allowance Variable pay based on performance Great Annual increments

We are looking for a Inventory Manager, experienced specially in Retail, who can handle our end to end inventory management. From overseeing the Inventory Levels, to receive and record new stock as its delivered or shipped out by analyzing different suppliers, understanding stock levels and requirements at store levels and replenishing the stock levels time to time. Role & responsibilities 1. Working on MBQs for each store, understanding their merchandise requirements, customer feedbacks, and forming a purchase plan for all the stores 2. Coordinating with the purchase teams and following up on Purchase Orders to fulfill the requirements 3. Coordinating on internal stock transfers 4. Analyzing store wise vendor performance, category, sub-category wise performance and trying to shuffle the stock and optimize inventory sell through ratios 5. Understanding MRN vs Sales rations for all the store, working with the sales teams to improve on the sell through ratios, understanding feedback on merchandise and implementing the same in the future purchase planning 6. Ensuring SOPs of inventory management are strictly implemented 7. Conducting regular internal stock audits, ensuring that the system vs physical stock count is always matching 8. Handling store wise issues with respect to inventory and stock management 9. Shrinkages control at warehouse. Ensuring total SOP implementation at warehouse level 10. Ensure proper MRN is happening as per the process, and all stock inputs, stock transfers etc are recording and implemented as per the defined process 11. Work with logistics vendors to reduce the cost and delivery timelines. Ensure proper follow ups during PO to MRN process 12. Reduce cost of Inventory handling and management by implementing various cost effective methods 13. Work with external auditors for external and internal audits 14. Ensure overall control and efficiency in inventory management 15. Work with the software teams for regular data analysis and implementation of any changes and process in ERP 16. Work with MIS teams to analyze and generate regular reports to understand in detail the performances, stock analysis, aging, etc Preferred candidate profile Proven experience as Inventory Head or similar position Excellent knowledge of data analysis and forecasting methods Working knowledge of inventory management software (e.g. ERP) Ability to accurately track inventory and create reports An analytical mind with strong math skills Excellent organizational and planning skills Outstanding communication and interpersonal abilities Reliable and trustworthy Masters in business administration. logistics or relevant field;

We are looking for a results driven retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store Manager responsibilities may include supervising assistant store managers, sales staff and other store staff. Roles and Responsibilities Develop business strategies to raise our customers pool, expand store traffic and optimize profitability Meet sales goals by training, motivating, mentoring and providing feedback to sales staff Ensure high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Report on buying trends, customer needs, profits etc Propose innovative ideas to increase market share Conduct personnel performance appraisals to assess training needs and build career paths Deal with all issues that arise from staff or customers (complaints, grievances etc) Be a shining example of well behavior and high performance Additional store manager duties as needed Ability to implement customer loyalty and focus on customer retention Analyze the Sales Trends in terms of product, design, color etc and work with the merchandising and inventory teams to procure the right stocks as per the customer requirement Understand customer feedback properly and ensure improvements as per the feedback Capture Google reviews from customers and try to ensure that the store is always at the best rating Train sales team to assist customers based on the SOPs given by the company and also based on the retail standards. Ensure that every customer attended by the sales team is understood well and guided as per their requirement leading to sales Maintain close relationships with regular customers, assist them personally and give them the required attention Organize sales and promotional events at the store based on the marketing campaign calendars Participate in local marketing campaigns and help in monitoring, implementing the same Have a close eye on competition and trends in the industry, conducting research from time to time. Desired Candidate Profile Proven successful experience as a retail Store Manager Powerful leading skills and business orientation Customer management skills Strong organizational skills Good communication and interpersonal skills BS degree in Business Administration or relevant field