REGIONAL MPBN SME

Ericsson

6 - 11 years

13 - 15 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

service delivery telecom networking technical support staff scheduling mpbn management operations preventive maintenance firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

Take this exciting opportunity to join our global professional team at Ericsson as a MPBN SME. This dynamic role not only involves analysis, auditing, design, and optimization of telecom networks but also spans various domains such as RAN, Transport, Core, OM and Services Networks

You will do:

Overall responsible for PC results in Circle. Handling all PBN activities in the Circle, typical activities are corrective and preventive maintenance but also network changes that requires physical intervention. Over all In charge of PC operation
Responsible for SLA adherence with interface departments and customer
End-to-End closure of PBN issues in Circle
Ensure that FM/PBN/GNOC team Comply to processes, procedure to provide world class network availability and reliability.
Responsible for all PBN Planned Work activities.
Customer Happiness & CSI Score
KPI monitoring and sign off for Reward/Penalty
Manage day to day Maintenance of all MPBN system
Scheduling and reviewing all planned work (change Request) across the Network
Coordinate with TSG(Technical support group) for efficient implementation of service request and complaint handling
Coordinate with GSDC (BO, FO, CM) , D&P and MSIP(National team interfacing customer central office) for effective O&M operations and effective functioning of network.
Maintain effective technical support staff for MPBN
Manage all the activities with prioritised (man &machine) with the best utilization
Advise Service Delivery Manager to improve Service Performance and contractual obligations

Skills You Bring:

Successful track record and strong background in large-scale MPBN network operational organisations.
Knowledge & hands on experience on Huawei Router/Switch/Firewall & PC nodes configuration
Knowledge & hands on experience on Huawei Router/Switch/Firewall & PC nodes hardware
Excellent communication and presentation skills.
Ability to work in a matrix organisation with a split between line and functional responsibility.
Ability to adapt to the local cultural requirements, and able to function in India.
Good behavior in collaborate with customers, subcontractors and customer accounts

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