Regional Manager- South East- Bangalore (Urgently required)

About Shadowfax:

Shadowfax is Indias leading on-demand tech-backed gig marketplace that helps businesses outsource last-mile activities. Shadowfax employs tech-enabled solutions like ML and AI to offer supply that keeps pace with demand in the fast-growing and highly fragmented hyperlocal distribution ecosystem and ensures a wonderful end-user

experience.

The Shadowfax app has over two million downloads and is designed as an immersive platform for delivery and is a single app that works across multiple platforms. The app is used as a channel for guaranteed earnings across multiple E-com and Hyperlocal platforms. Shadowfax has been consistently widening its area of operations by expanding in E-commerce and Hyperlocal segments and getting into new growth areas like grocery distribution.

Shadowfax has extremely friendly people and partnership policies that are designed to be highly empathetic and are always looking for ways to make the riders lives better and transform the appeal of delivery and other blue-collar jobs as an attractive career option. Working with the Shadowfax platform ensures strong earning potential along with a high degree of flexibility and freedom along with financial support services like loans, and insurance.

In October 2021, Shadowfax launched Indias first delivery SuperApp to accelerate the growth of delivery partners by empowering them to access multiple opportunities via a single platform.

Shadowfax was co-founded by Abhishek Bansal, Gaurav Jaithliya, Praharsh Chandra, and Vaibhav Khandelwal in 2015. Over the last six years, it has now grown to a team size of close to 5000 employees with 100K+ daily active users (delivery partners) in more than 700+ cities in India, fulfilling 20 million orders per month across 100+ leading

brands in 7000+ pin codes Our clients are present across sectors like e-commerce, food, grocery, FMCG, electronics, consumer durables, pharma, apparel, auto, BFSI and Insurance etc.

Job Summary:

Regional Operations Manager First Mile & RTS

Key Responsibilities:

First Mile Operations:

• Oversee and manage daily first-mile operations (pickup, sorting, forwarding) across assigned hubs.
  
• Coordinate with internal teams, 3PL partners, and seller support to ensure timely and accurate pickups.
  
• Monitor SLA adherence, pickup accuracy, and transit compliance across all operational nodes.
  
• Optimize vehicle routing, manpower allocation, and hub throughput for efficiency and cost control.
  

RTS (Return to Seller) Management:

• Ensure smooth processing and dispatch of RTS shipments in coordination with last-mile and warehouse teams.
  
• Analyze root causes for RTS and implement corrective actions to reduce returns and operational loss.
  
• Coordinate with seller performance teams and logistics partners to improve NDR (Non-Delivery Report) closure and RTS timeliness.
  

People & Process Management:

• Lead and mentor area/hub managers, field executives, and support staff.
  
• Implement SOPs and compliance protocols across operations in line with company standards.
  
• Drive continuous improvement initiatives across pickup and return operations.
  

Performance Monitoring & Reporting:

• Track and report key performance indicators (KPIs) such as Pickup SLA, RTS TAT, Cost per Shipment, FDM accuracy, etc.
  
• Analyze data to identify gaps and present actionable insights to senior leadership.
  
• Ensure proper MIS and dashboards are maintained at all locations.
  

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Operations, or related field (MBA preferred from Tier 1/ Tier 2 college).
  
• 58 years of experience in logistics/e-commerce operations, preferably in First Mile, Fulfilment, or RTS management.
  
• Strong understanding of logistics networks, hub operations, and courier partner management.
  
• Proven ability to manage large teams, multi-site operations, and high shipment volumes.
  
• Proficiency in Excel, Google Sheets, and operational dashboards (experience with TMS/WMS tools preferred).
  
• Strong problem-solving skills, stakeholder management, and a hands-on approach to execution.
  

Location Requirements:

• Candidate must be based in or willing to relocate to

  South East Bangalore

  .
• Must be willing to travel within the assigned region for hub visits and reviews.
  

Key Competencies:

• Operational planning & execution
  
• People management & leadership
  
• Cost & process optimization
  
• Data-driven decision-making
  
• Stakeholder coordination (internal & external)
  
• Crisis & exception handling