Regional Head

Regional Head – Operations

Job type
: Full time

Reporting Manager
: India Operations Director / Account Director

No of staff managed
: 200

Job profile

Qualification Bachelor’s Degree / Master Degree

Industry Type FM Services, Hotels, Projects,

Overall Experience
: 12 -14 years

Industry Experience 10-12 years of relevant / equivalent experience

Technical Skills Building Services

Generic Skills Leadership, Communication, Vendor/people management, Strategies

Behaviors Team work, Learning attitude, Innovation mindset

Job Aim:
To take complete ownership for all client deliverables for all the facilities in the city. The person will be responsible to provide comprehensive facility management services, as per the contractual terms with a focus on continuous improvement for the respective facilities. Will also be responsible to achieve financial and other Key Performance Indicators ( KPIs) established by the Client. The Regional Head must be a team player and work with other functions within JLL and also the client stakeholders to achieve outcomes. Competencies

Interpersonal skills with a strong client focus.

Team Leader with line management skills and the ability to delegate

Client /Supplier relationship management

Technical comprehension and experience with performance based service contracts and vendor management

Knowledge of occupational safety requirements

Strong budget management and financial analysis skills

Excellent written and oral communication skills.

Strong analytical skills.

Responsibilities
Operations delivery

Overall service delivery of the region

KPI / Compliance Scores and management

Manage escalations with closure in a timely manner

People Management

Ensure right expectation setting for the team, ability to maximise performance of the team.

Training for the team

Growth Plan for the team

Employee assessment, identify shortcomings and plan development

Technology

Ensure optimum utilization of all technology tools that are implemented from time to time.

Innovation/ Initiative

Keep a track and updates on Energy savings project for the region.

Focus / Thrust on improvements/ initiatives

Financial Acumen

Keep a track one Office services / R&M /Capex Budgets /work closure

Understanding of the facility / City spend

Track FM Operational Expenses

CRM/
SRM

Client/employee engagement, Leadership connects

Service partner’s engagement

Vendor management

Vendor engagement /Identification and evaluation on larger aspects

Expansion/Go live

Overall planning / Cost proposal & approval Approval/transition/Go live

Ensure/oversee closure on project snag

BCP /Risk management

Oversee, assess risk, plan and handle any BCP situation.

Certification/Internal Audit

Ensure/oversee preparation end to end for all audits

Business Reviews

Responsible for Quarterly Business Reviews

Publish timely and relevant reports for client and senior management

Location
On-site –Bengaluru, KAScheduled Weekly Hours:
40If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy Notice
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