Regional Head

Job Description

Regional Head – Operations Job type : Full time Reporting Manager : India Operations Director / Account Director No of staff managed : 200 Job profile Qualification Bachelor’s Degree / Master Degree Industry Type FM Services, Hotels, Projects, Overall Experience : 12 -14 years Industry Experience 10-12 years of relevant / equivalent experience Technical Skills Building Services Generic Skills Leadership, Communication, Vendor/people management, Strategies Behaviors Team work, Learning attitude, Innovation mindset Job Aim: To take complete ownership for all client deliverables for all the facilities in the city. The person will be responsible to provide comprehensive facility management services, as per the contractual terms with a focus on continuous improvement for the respective facilities. Will also be responsible to achieve financial and other Key Performance Indicators ( KPIs) established by the Client. The Regional Head must be a team player and work with other functions within JLL and also the client stakeholders to achieve outcomes. Competencies Interpersonal skills with a strong client focus. Team Leader with line management skills and the ability to delegate Client /Supplier relationship management Technical comprehension and experience with performance based service contracts and vendor management Knowledge of occupational safety requirements Strong budget management and financial analysis skills Excellent written and oral communication skills. Strong analytical skills. Responsibilities Operations delivery Overall service delivery of the region KPI / Compliance Scores and management Manage escalations with closure in a timely manner People Management Ensure right expectation setting for the team, ability to maximise performance of the team. Training for the team Growth Plan for the team Employee assessment, identify shortcomings and plan development Technology Ensure optimum utilization of all technology tools that are implemented from time to time. Innovation/ Initiative Keep a track and updates on Energy savings project for the region. Focus / Thrust on improvements/ initiatives Financial Acumen Keep a track one Office services / R&M /Capex Budgets /work closure Understanding of the facility / City spend Track FM Operational Expenses CRM / SRM Client/employee engagement, Leadership connects Service partner’s engagement Vendor management Vendor engagement /Identification and evaluation on larger aspects Expansion/Go live Overall planning / Cost proposal & approval Approval/transition/Go live Ensure/oversee closure on project snag BCP /Risk management Oversee, assess risk, plan and handle any BCP situation. Certification/Internal Audit Ensure/oversee preparation end to end for all audits Business Reviews Responsible for Quarterly Business Reviews Publish timely and relevant reports for client and senior management Location On-site –Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.