Regional Dispatch Assistant / Deputy Manager (Male)

Job Description

Purpose of the job Regional Dispatch Manager level shall be responsible for managing warehouse operations in coordination with selected C&F agents for their respective zones. Monitoring and reviewing C&F agents' adherence to performance standards, SLAs etc., reporting on the effectiveness of warehousing activities, along with the implementation of planned interventions shall also be critical to the role holder. Key Responsibilities Warehouse Management Ensure high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring the quality of goods at the warehouse in coordination with C&F agents Measure and report the effectiveness of warehousing activities and employee performance w.r.t. productivity, safety, hygiene, contract labour management, inventory, process adherence, storage design etc. through periodic audit at depo locations Monitor adherence to warehouse operational standards at the regional level; ensure productivity, quality, and customer-service standards; resolve problems if any Ensure no deviation in the ERP on adherence to warehouse and inventory management protocols Track deliveries and troubleshoot order issues with suppliersKey Ensure accuracy of shipments and inventory transactions on the ERP application in coordination with on ground third party employees Responsibilities Monitor records, documentation, and reports at the depo, share regular updates with the Lead - Dispatch and Logistics Management with respect to any variations Coordinate activities with factories and sales branches to ensure smooth supply chain operations Manage contracts for respective C&F agents ensuring the establishment of and adherence to SLAs covering all critical requirements Work with the legal team for the updation/renewal of contracts with C&F agents on a periodic basis based on defined evaluation criteria Identify areas of improvement and establish innovative systems/practices/recommend adjustments to existing work practices and policies Cost Management Assist the Lead - Dispatch and Logistics Management in the preparation of the annual budget for warehouse operations