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REF71393Z- Senior Group Manager - Process Training (Travel)

REF71393Z- Senior Group Manager - Process Training (Travel)

WNS Global Services

5 - 9 years

0 Lacs

navi mumbai maharashtra

Posted:1 week ago| Platform: Shine logo

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Skills Required

kpi process improvement projects revenue generation training documentation automation digitization new business transitionknowledge acquisition training bau training operations manage internal stake holders manage multiple teams training metrics tni tna process analyzing data behavioral training programs mentorship training mis

Work Mode

On-site

Job Type

Full Time

Job Description

The job involves managing new business transition, knowledge acquisition, transfer, and training for various teams within the organization. This includes collaborating with training leads to ensure smooth operations, attending meetings, welcoming new hire batches, managing internal stakeholders, and driving key performance indicators for multiple teams. The role also entails analyzing training metrics and their impact on business metrics, identifying process improvement projects, and launching them end-to-end with stakeholder collaboration. Additionally, the position involves acting as a consultant for operations, identifying process improvements and quality initiatives, analyzing data to improve revenue generation, ensuring vertical hygiene by maintaining reports and documentation, promoting standardization through training documentation, and advocating behavioral training programs for maximum participation. The job also requires mentoring the team, fostering a learning environment, managing training management information systems for accounts, ensuring compliance with training documentation and processes, and exploring opportunities for automation and digitization to reduce people dependencies. The ideal candidate for this role should be a graduate with experience in process training.,

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REF71393Z- Senior Group Manager - Process Training (Travel)