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3.0 years
0 Lacs
Andhra Pradesh
On-site
DESCRIPTION About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role - Account Management: As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US. The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. You will engage directly with Amazon’s vendors and multiple internal teams to enable Amazon’s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST Key job responsibilities Business Growth Success will be measured by the performance of your task and deliverables on input metrics. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment. Identify new opportunities across a large number of brands, develop and execute project plans. Relationship Management Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate. Process Excellence Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. BASIC QUALIFICATIONS Bachelor's degree Experience analyzing data and best practices to assess performance drivers 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience PREFERRED QUALIFICATIONS Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
5.0 years
0 Lacs
Andhra Pradesh
On-site
DESCRIPTION About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About the Role Account Management- Vendor Consultant As a Vendor Consultant as part of Paid Selling Partner Services (PSPS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Vendors. SPEG team is looking for a bright, customer centric, driven, and creative candidate to join our team. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor’s business with Amazon. You will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon.com. You will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, Catalog management, inventory management, finance, operations, and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. You will conceive, create, and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. In addition, you are expected to proactively identify areas for growing Vendor’s business by developing strategies. Work days – Sunday - Thursday Responsibilities Include Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers Partnering with the Retail Category Team and managing the vendor relationship by championing the vendor’s needs at Amazon Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience Conduct deep dive analysis on the handled issues for the vendors and publish recommendations and action plans based on data to improve vendor experience Provide thought leadership around planning, roadmaps and execution Establish long term partnerships with key vendor partners for the group of vendors handled Support the launches of new programs, categories and features Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans BASIC QUALIFICATIONS Basic Qualifications and Skills Required An understanding of and passion for e-commerce Language preference - Proficiency in Arabic Work experience is preferred (5+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business. Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus Proven analytical skills and demonstrated ability to manage the business “by the numbers”. Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems Ability to work in teams and ultimately focus on delivering results with high standards Attention to detail and capability to work on multiple projects in parallel PREFERRED QUALIFICATIONS Lean Six Sigma experience. MBA/PGDM qualification. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
1.0 - 2.0 years
0 Lacs
Nellore
On-site
Affordable HousingNellore Posted On 11 Jul 2025 End Date 11 Jul 2026 Required Experience 1 - 2 Years BASIC SECTION Job Level GB01 Job Title Senior Relationship Manager - Affordable Housing, Sales, Sales Job Location Country India State ANDHRA PRADESH Region South City Nellore Location Name Nellore Tier Tier 2 Skills SKILL SKILLS AS PER JD Minimum Qualification OTHERS JOB DESCRIPTION Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Key Decisions / Dimensions (Key decisions taken by job holder at his/her end) Case approval with ROI limit. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Internal Team Off Rolls team Risk team Credit Team Collections Team Support Teams (HR,Admin,IT) External Clients Roles you need to interact with outside the organization to enable success in your day to day work Customers DSA’s 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) 2-6 CRs depending on the market size and condition. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: (8-12) Number of Direct Reports: 2-3 Number of Indirect Reports: 0-4 Number of Outsourced employees:(0-5) Number of locations: 1-5 Number of products: 1 Major Challenges Customer Service is challenging in dynamic market Policies for Secured Required Qualifications and Experience a) Qualifications Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may ) b) Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may ) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.
Posted 11 hours ago
0 years
0 Lacs
Andhra Pradesh
On-site
DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
1.0 - 2.0 years
5 - 8 Lacs
Ongole
On-site
B2C UnderwritingOngole Posted On 10 Jun 2025 End Date 10 Jun 2026 Required Experience 1 - 2 Years BASIC SECTION Job Level GB02 Job Title Assistant Manager - B2C Underwriting, Urban Consumer Credit, Urban PLCS Credit Job Location Country India State ANDHRA PRADESH Region South City Ongole Location Name Ongole Tier Tier 3 Skills SKILL SKILLS AS PER JD Minimum Qualification OTHERS JOB DESCRIPTION Job Purpose “This position is open with Bajaj Finance ltd.” Duties and Responsibilities To Ensure SLA Delivery for each process To Ensure quality of files processed by the Operations team are within the specified guidelines Achieve Service To Sales Numbers To Ensure all cash management services at the branch are delivered Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc Data Analysis & Sharing of best practices with team Ensuring Implementation of Policies & processes Coordination with various HO / Cross functional departments & providing feedback Recruiting and manpower forecast & planning Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction Vendor management (CPV Agencies) Ensuring Compliance & Integrity within the area/region To Support all New Initiatives & functional Projects of the Function Required Qualifications and Experience Should have 3-4 yearsТ experience, and minimum 1 years managing branch operations Should be a post graduate preferably Should have collaborative work style to engage with peers & colleagues across the company. Should have excellent communication skills along with strong presentation and data analytics skills. Self-motivated and a self-starter
Posted 11 hours ago
0 years
0 Lacs
Andhra Pradesh
On-site
DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0 years
3 - 3 Lacs
Visakhapatnam
On-site
DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0.0 years
5 - 7 Lacs
Visakhapatnam
On-site
DESCRIPTION At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends. Key job responsibilities Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! BASIC QUALIFICATIONS Must have Bachelor's Degree or Master’s degree 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. Fluent communication and writing skills in English (+85%). Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps PREFERRED QUALIFICATIONS 5+ years’ experience in contact center, customer service, human resources or equivalent experience. Basic US legislation Leave of Absence and Accommodations knowledge. Knowledge of US federal and state leave and disability laws. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0 years
3 - 3 Lacs
Visakhapatnam
On-site
DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in English language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Logistics background and Experience in similar role Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
1.0 years
0 Lacs
Andhra Pradesh
On-site
DESCRIPTION Amazon Operations primarily consist of Inventory planning & supply chain, warehouse management, transportation, 3P seller order fulfillment, customer returns & customer service. The tasks handled by operations have a direct impact on customer experience with Amazon.com. You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon’s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth’s Most Customer Centric Company. Key job responsibilities Managing and maintaining smooth flow of operation for responsible sites. Working as a bridge between the Amazon functions and 3P partner team. BASIC QUALIFICATIONS 1+ years of Microsoft Office products and applications experience High school or equivalent Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach Work 40 hours/week, and overtime as required PREFERRED QUALIFICATIONS 2+ years of Microsoft Office products and applications experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0 years
0 Lacs
Andhra Pradesh
Remote
DESCRIPTION It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Key job responsibilities Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved. Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon. Actively seeks employee feedback to improve levels of service. Being able to work on rotational shifts in both weekends and weekdays, including holidays. BASIC QUALIFICATIONS Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). Computer skills (Windows, Microsoft Office, Outlook) PREFERRED QUALIFICATIONS Relevant work experience in administration, customer service/ call center or HR environment. Very good proficiency in additional European languages Ability to work in international teams where team members are in different locations and belong to different cultures Ability to work with confidential information Flexibility to work in a fast-paced environment Good interpersonal, communication, time management, and problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0.0 - 1.0 years
1 - 2 Lacs
Tirupati
On-site
Job description Roles and Responsibilities: Develop and execute recruitment strategies to attract top talent. Source potential candidates using various channels such as job portals, social media, networking, and employee referrals. Conduct preliminary screening, interviews, and assessments to evaluate candidate suitability. Coordinate and schedule interviews between candidates and hiring teams. Maintain an organized database of potential candidates for future hiring needs. Provide timely feedback to candidates and hiring managers. Stay updated with the latest recruitment trends and industry best practices. Required Skills: Qualification: Bachelor’s Degree or Masters in PG with HR specialization Experience required: 0-1 years Desired Skills: Presentation and motivation skills Effective written and verbal communication Fluency in English Advanced knowledge of MS office applications Confident, energy driven Excellent time management Organizational skills Prioritization abilities Motive: Placing right candidate, reducing the waiting period of recruiting and willingness to grow with the organization for long term Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Ability to commute/relocate: Tirupati, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Experience: Recruitment and Sourcing: 1 year (Required) Work Location: In person
Posted 11 hours ago
0 years
0 Lacs
Andhra Pradesh
Remote
DESCRIPTION This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy. An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction. Key job responsibilities The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee The candidate is expected to demonstrate: Willingness to work in Non-tech role for contract duration of 6 months Ability to audit image/video/text based Jobs Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen Willingness to work on incremental targets/goals on quality & productivity Fast Pace of implementation & consistent performance Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player Readiness to come to office for few days (when required, applicable for associates working from home) Willing to switch ON laptop camera while on virtual meetings. A day in the life Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy. Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion. About the team Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching. BASIC QUALIFICATIONS Bachelor's degree PREFERRED QUALIFICATIONS Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
2.0 years
0 Lacs
Madhya Pradesh
On-site
DESCRIPTION Amazon is the most customer-centric company. In the light of this, the company is offering to our most engaged customers – sellers/vendors (and not only) the highest level of services, encouraging them to participate to grow their businesses on Amazon. Amazon Vendor Services (AVS) in partnership with Retail Business Services (RBS) are a paid B2B service that aims to help key Vendors partner with Amazon. Vendor Consultant (VC) will help shape and deliver on a strategy for managing key metric pillars for Amazon AVS vendors. Soft Skills: bright, customer centric, driven, and creative. Vendor Constant will interface internally with leaders from RBS, Retail and Vendor Services teams and will be responsible for certain aspects of the vendor’s business with Amazon. Will engage directly with multiple internal teams to optimize business for key manufacturers (vendors) on Amazon.com. Will conceive, create and analyze a wide range of data, to grow the vendor’s traffic, brand awareness, customer conversion, and revenue on Amazon. Also, will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor’s business. Vendor Consultant will be focused on the strategic and operational aspects of managing the customer relationships with our vendors. Key job responsibilities Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience. Partnering with Retail (AVS) Team to manage vendor relationship by championing the vendor’s needs at Amazon. Build communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors. Build and execute on a strategic account plan that delivers on key business opportunities and relevant KPIs for the vendors and Amazon. Work with internal Amazon teams/vendors to improve operational aspects of their business in providing a great consumer experience. Conduct deep analysis on the handled issues for the vendors and develop recommendations and action plans based on data to improve vendor experience. Provide thought leadership around planning, roadmaps and execution. Establish long term partnerships with key vendor partners for the group of vendors handled. Support the launches of new programs and features. Conduct regular WBR, MBRs with the vendors highlight business metric performance and building action plans. Metric influencing (ability to understand a metric and create realistic forecasts. Take calculated risks, and quick to react with new action plans) BASIC QUALIFICATIONS B2 Certification minimum (German) 2+ years of experience in vendor/account/catalog management, buying/sourcing/sales, product management, supply chain 2+ years of experience interacting with customers/stakeholders 1+ years of program or project management experience Experience using data to influence business decisions Knowledge of advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions Excellent business communication and interpersonal skills Ability to work independently and in a team environment Fast learner and ability to deal with ambiguity PREFERRED QUALIFICATIONS Knowledge of macros and data analytics Ability to drive process or procedure improvements Knowledge of tools such as Sharepoint, SIM-ticketing and project management tools as well as experience using scripts. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0 years
0 Lacs
Hyderabad, Telangana, India
Remote
Role: Market Research Consultant Location: Hyderabad, Telangana Work Shift: Day Shift (09:00am to 6:00pm) Employment: Full Time - Remote position Job Purpose: As a Research Specialist you are to provide information for our clients and recruitment teams. This can include creating; targeted lists of companies, demographic data on candidates (e.g.qualifications and location), and examples of local sourcing channel options, salary benchmarking data and industry specific news. The aim of the Research Specialists role is to create information which can be used by our recruitment teams during strategic conversations with our clients. Research will utilize internal and external data to look at specific jobs and skillsets which our clients require, at both a national and local level. Your research will utilize free and paid for sources to answer questions into the availability of talent in specific locations, the demand for that talent and how we should effectively engage with that talent. Main Responsibilities and Tasks: Conduct market research for a variety of industries, job families, job titles and geographic locations utilizing market data tools, recruiting tools and internet research techniques to understand the competitive landscape of our clients, talent supply and demand and salaries.. Research potential sourcing channels not yet utilized that will be effective at identifying or expanding candidate pools for existing clients This position can include a combination of the duties such as outreach (e.g. job boards, social media, other advertising, local/grassroots communications) and passive research (e.g. candidate research/mining techniques, search tools, people aggregators) You will also conduct ongoing research of market insights/trends and remain current and relevant in functional expertise, demographics and innovative sourcing practice. You will produce quality work deliverables that summarize obtained research in intuitive, presentable formats Key Performance Indicators (KPI’S): Respond to initial request within 24 hours. Submit requested material within 72 hours. Achieve a monthly quality average of 2,8 out of maximum 4. Job Requirements and Qualifications: 4-8yrs experience related to statistics, online research, data analysis. Demonstrated evidence of strong time management and organizational skills. Ability to think creatively and be tenacious in identifying key data points. Desire to build own knowledge and a repository of intelligence for others to use. Ability to distil a large quantity of information into key findings and core messages. Ability to present findings in a professional digestible / user friendly format (reports, slide decks, spreadsheets) . Attention to detail. Ability of identifying and learning from mistakes in methodology. Demonstrated ability to self-motivate, set goals and meet deadlines. Customer service focus and ability to maintain courteous and professional working relationships. Demonstrate an understanding and interest for broad labor market and/or demographic shifts. Tools - Experience of some or all of the following: Microsoft Office – Excel, PPT, Word, Outlook Search Engines – Google, Bing, etc. Major Resume Databases Monster/CareerBuilder/LinkedIn/LinkedIn Recruiter Social media and social networking sites: Facebook Twitter LinkedIn
Posted 11 hours ago
0 years
0 Lacs
India
On-site
Hiring For HR Intern :- JS TechAlliance Consulting Private Limited is a global IT solutions company based in Indore. The company offers full-cycle services in software development, web-based enterprise solutions, web application, mobile application, and portal development. JS TechAlliance combines business domain experience, technical expertise, knowledge of industry trends, and a quality-driven delivery model to provide progressive web solutions. Specializing in mobile software, web business, and business consulting, JS TechAlliance has a team of Android/iOS/J2EE/Web professionals with rich IT experience. Role Description This is a on-site role for a Human Resource Intern at JS TechAlliance Consulting Private Limited in Indore. This role seeks an enthusiastic and goal-focused candidate to support the recruitment team. The Human Resource Intern will be responsible for the recruitment activities, including sourcing, screening, interviewing, and hiring candidates. They will collaborate with hiring managers to understand staffing needs, implement recruiting strategies, and ensure a positive candidate experience. Qualifications Recruitment, Sourcing, and Interviewing skills Knowledge of full-cycle recruitment activities Knowledge of HR policies and procedures Strong communication and interpersonal skills Ability to work collaboratively with hiring managers Bachelor's degree in Human Resources, Business Administration, or related field (Mandatory) Experience: Freshers Job Location: Indore Joining: Immediate Share Resume :- talent @jstechalliance.com or can Contact Here :- 0731-3122400(Ask for Mrs. Anjali ) Type: Internship Schedule: Day shift Morning shift Immediate Joiner Education: Bachelor's (Required) Location: Indore, Madhya Pradesh (Required) Work Location: In person Job Type: Internship Contract length: 3 months Application Question(s): Are you located in Indore, Madhya Pradesh ? Have you completed your Bachelor's\Master's Degree ? Can you attend an In-Office Interview? Education: Master's (Required) Language: English (Required) Work Location: In person
Posted 11 hours ago
0 years
0 Lacs
Indore
On-site
Job Req ID: 47787 Location: Indore, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Sales Manager Job Level/ Designation M2 Function / Department Sales & Distribution Location MPCG Job Purpose To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in net sales and revenues. Key Result Areas/Accountabilities Sales Deliver sales target for all products (voice-prepaid / post-paid, data, VAS, handsets etc.) by executing the distribution strategy at the channel partner level Ensure quality of acquisition through the distribution channel Ensure availability of stock at retail while adhering to the norms Competition Tracking – programs & structures Execute promotional activities for channel partners to drive sales and build market credibility Revenue Achieve revenue target for the distribution channel across all products Distribution expansion and extraction Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies Identify and develop new channel partners People Resolve channel-specific issues within specific timelines Keep motivation levels high through regular meetings with distributors, retailers and off-roll sales representatives Ensure sound coaching to RMs and distribution partners to enhance overall effectiveness MD/AD/SD Management (owns the CP as a business entity) Infrastructure negotiations – DSE Quality/Quantity Working Capital (investment in business) alignment ROI management Primary Billing Sizing corrections/territory dimensioning Problem Solving Performance trends & reviews HSW Compliance Ensure that the HSW norms are adhered to Key performance indicators Achievement of key targets in the distribution network (Sales, Revenue) in the territory Achievement of retail outlet (MBO) expansion targets Execution of distribution strategies and plans Development and retention of team members Performance management of RMs and distributors VF Way Adherence Score aligned to norms defined from time to time Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Communicate with care Leads Decision Making & Delivering Results Builds Strategic Relationships & Organizational Agility Analytical Thinking Threshold Functional Competencies Sales Planning & Forecasting Negotiation Working with Partners Differentiating Functional Competencies Solving Problems Must have technical / professional qualifications Graduate : Mandatory Preferably full – time post - graduation in business management/MBA Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership
Posted 11 hours ago
2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Description Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. WWR&R data engineering team at Amazon Hyderabad Development Center is an agile team whose charter is to deliver the next generation of Reverse Logistics data lake platform. As a member of this team, your mission will be to support massively scalable, distributed data warehousing, querying, reporting and decision-support system. We support a fast-paced environment where each day brings new challenges and opportunities. As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment. In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness. You’ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure. A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR. You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices. You’ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk. Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team. We’re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a ‘can-do’ attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations. Basic Qualifications 2+ years of software development, or 2+ years of technical support experience Experience scripting in modern program languages Experience troubleshooting and debugging technical systems Preferred Qualifications Knowledge of web services, distributed systems, and web application development Experience troubleshooting & maintaining hardware & software RAID Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI HYD 13 SEZ Job ID: A3057684
Posted 11 hours ago
0 years
0 Lacs
Madhya Pradesh
On-site
DESCRIPTION TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. Develop and/or understand performance metrics to assist with driving business results. Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. Providing real-time customer experience by working in 24*7 operating environment. A day in the life About the hiring group Job responsibilities A day in the life About the hiring group Job responsibilities BASIC QUALIFICATIONS Bachelor’s degree 10-24 months of work experience. - Good communication skills - Trans Ops Specialist will be facilitating flow of information between external teams Proficiency in Advanced Excel (pivot tables, vlookups) Demonstrated ability to work in a team in a very dynamic environment PREFERRED QUALIFICATIONS Logistics background and lean/six sigma training is a plus Proficient in SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0 years
2 - 2 Lacs
Indore
On-site
DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
0 years
0 Lacs
Madhya Pradesh
On-site
DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements BASIC QUALIFICATIONS Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal) in language. Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications PREFERRED QUALIFICATIONS *Logistics background and Experience in similar role * Proficient in Excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted 11 hours ago
1.0 - 2.0 years
0 Lacs
Patna Rural
On-site
SME MICRO BLSEPatna Posted On 28 Feb 2025 End Date 28 Feb 2026 Required Experience 1 - 2 Years BASIC SECTION Job Level GB03 Job Title Manager - SME MICRO BLSE, Sales, Sales Job Location Country India State BIHAR Region East City Patna Location Name Patna Tier Tier 2 Skills SKILL SKILLS AS PER JD Minimum Qualification OTHERS JOB DESCRIPTION Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Business goals. Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Meeting up with CAT A builders and getting their projects approved with BAFL Negotiation with the builders for getting business in a cost effective manner Identifying the need of sales training, analyzing changing market trends, channel deployment etc. Also giving feedback & suggestions to the RSM. Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction. Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings is done on time and in an effective manner. Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations. Sales & Collect Model - Managing Collections of the acquired portfolio Key Decisions / Dimensions (Key decisions taken by job holder at his/her end) Case approval with ROI limit. 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Internal Team Off Rolls team Risk team Credit Team Collections Team Support Teams (HR,Admin,IT) External Clients Roles you need to interact with outside the organization to enable success in your day to day work Customers DSA’s 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) 2-6 CRs depending on the market size and condition. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: (8-12) Number of Direct Reports: 2-3 Number of Indirect Reports: 0-4 Number of Outsourced employees:(0-5) Number of locations: 1-5 Number of products: 1 Major Challenges Customer Service is challenging in dynamic market Policies for Secured Required Qualifications and Experience a) Qualifications Graduates with relevant sales experience of 1-3 years (also graduates with experience of 8-10 years may ) b) Work Experience Graduates with relevant sales experience of 1-3 years (also graduates with experience of 5-6 years may ) in managing large sales channels in multiple market environments / corporate sales experience Prior & relevant experience in the Financial Services Industry, with specific experience of Personal Loans Business Loans/ loans against / purchase of commercial properties Demonstrated success & achievement orientation. Excellent communication skills. Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Strong analytical skills to drive channel performance and drive profitability. High motivational levels and needs to be a self-starter. Working knowledge of Excel.
Posted 11 hours ago
4.0 - 6.0 years
0 Lacs
Forbesganj
On-site
Two Wheeler - North & EastForbesganj Bh Posted On 28 Mar 2025 End Date 28 Mar 2026 Required Experience 4 - 6 Years BASIC SECTION Job Level GB03 Job Title Deputy Area Manager - Two Wheeler - North & East, Sales, Sales Job Location Country India State BIHAR Region East City Forbesganj Location Name Forbesganj Bh Tier Tier 3 Skills SKILL SKILLS AS PER JD Minimum Qualification OTHERS JOB DESCRIPTION Job Purpose “This position is open with Bajaj Finance ltd.” Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans. Managing & grooming of the team to achieve their respective targets Duties and Responsibilities Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans Creating a strong & compliant sales culture to drive business. Sales Force Management, data management and efficient use of call center leads Dealer visit along with sales manager/FOS Portfolio management – 99% zero bucket collections Maintaining FEMI at 9% across location & span Monthly 5 days location travel Ensure teams adherence to sales governance & compliance processes Adherence to customer delivery TAT Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Team management & Grooming of the team to achieve their respective targets Managing the Delinquency of the business sourced to ensure health of portfolio Excel & power point presentation knowledge & skills Daily review with ABSM regarding projections / activity plan for the day Reviews with ABSM on projection verses delivery daily, to spur planning for the next day Ensures execution of the defined activity plan for customer visits by the team during the day Assists in Collections in HTS cases for buckets X and 1, as well as higher buckets Provides feedback to under-performing team members - seeks to understand causes, to provide timely and appropriate inputs and support Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant Resolves issues regarding documentations Decides on approaching customers of risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns Plans for business expansion - identifies and maps new areas, including fraud likelihoods, derives projections; s and discusses with branch teams and ASSCs - takes inputs to make action plans clear; s projections, action plans and budgets with RSM, seeking approval Cascades finalised plans received from RSM to the team - derives aligned short-term performance benchmarks such as DRR; Plans with team to achieve them Periodically monitors team on productivity metrics, and assists in resolving their issues; Monitors month on month productivity, WIRR, Insurance penetration, CC and CW lead penetration Shortlists from among initial candidate lists, makes recommendations of known candidates; Conducts initial interview with shortlisted candidates, providing comments as per format, and recommendations Reviews and discusses achievement with team periodically; Conducts mid-year and annual performance review per team member, providing feedback for their improvement 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Team Management Retention of front line sales force Maintaining consistent delivery of high performance Attrition (on roll & off roll) Required Qualifications and Experience Education Graduation / MBA Experience & Skills Graduation with 4 to 6 years and MBA with 3-4 years of relevant experience Demonstrated success & achievement orientation. Strong analytical skills to drive channel performance and drive profitability Strong bias for action & driving results in a high performance environment. People & Relationship Management skills Excellent Communication and Negotiation Skills Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
Posted 11 hours ago
3.0 - 7.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Tittle: Contracts Specialist Experience: 3 to 7 Years Location: Hitec, Hyderabad Type of Job: Full Time Job Summary: Contract Specialist - Canada & UK. Candidate is responsible for managing the contractual agreements and documentation related to staffing and recruitment processes. This role focuses on ensuring compliance with legal and regulatory requirements, negotiating and finalizing contracts, and supporting the HR team in maintaining efficient staffing operations. Job Description Contract drafting, review and negotiation require detail-oriented attorneys that are familiar with the Canada & Uk IT staffing terms. Review & Draft various Contracts, Agreements of Canada & Uk IT Staffing Vendors. Vetting of various Contracts & Agreements. Negotiating on various agreements of vendors, to get the terms in companies interest and development. Manage the process flow for contract approvals including filing, retrieving and archiving contracts. Manage various operation activities related to consultants and employees. Liaise with our Recruiting Team, Legal department and Canada & Uk staffing vendors on compliance or information requests. Acting on behalf of the Company as a Legal representative and maintain cordial relationship with our vendors. Maintain Records of all Vendor MSAs and Purchase Orders (PO) and other required details US IT Staffing Vendors. Responsibilities: Handling the entire spectrum of operations in PROCURE TO PAY process: Handling RFPs & RFQs [Request for Proposals/Quotes]. Based on Market research and online tools select a gamut of suppliers for a particular service and based on rate comparison and feedback from the stakeholder’s award the contract. Negotiating with the suppliers based on comprehensive market research & as per the budget allocated by the stakeholders. Presenting a case study on a given contract, while the contract is being reviewed by the management. Working proactively with the supplier(s) to ensure they understand the contract terms and requirements and meet all the prerequisites before they sign the agreement. Proactively communicating with the stakeholder’s and suppliers to ensure we are all on the same page and the end result is a clearly defined scope of work covered under the contract. Handling any issues & ad-hoc queries that might arise during the contract term & working with the vendor to resolve the same Support upload & maintenance of project documentation in Administration system including, but not limited to, standard project information, intent to bid form, supplier bid authorization form, supplier/company profile form, services agreement, and statements of work Insurance compliance - Ensuring that the vendors are in compliance with the required insurance regulations & policy limits necessary for holding an active contract in place. To review the following types of contractual documents on the basis of legal parameters and other guidelines given by the legal team a. Non-disclosure Agreement (“NDA”) b. Master Services Agreement (“MSA”) c. Statement of Work (“SOW”) d. MSA Amendments e. Change Orders Interested candidate can apply share their updated CV at 8121038520.
Posted 11 hours ago
0.0 - 2.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
about randstad enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward. Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set. ● Our solutions know no limits, we have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services. ● We create the best talent experience, from attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company. ● We know where the talent of tomorrow is, how they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand. ● We push the boundaries of our industry to be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market. about team Aligned to a RPO, MSP or other client programs, you are part of a global recruitment coordinator community. Together with your recruitment coordinator colleagues you build the next level of service for our Clients around the world. It’s a global team, where you can learn from each other and grow professionally as well as personally. We embrace our differences, and know that our diverse team is a strength that drives our human forward success. Together, we get life-saving medicines into our communities, smart cars on the road, planes in the air, food on the table and technology in place to connect the world. And so much more. This collaborative environment fosters continuous learning and professional growth, nurturing a culture where diverse perspectives are valued and leveraged to strengthen our collective capabilities. Together, we strive towards impactful goals such as enhancing skill development, fostering a culture of learning, and driving organizational success through effective talent delivery strategies. Our efforts transcend boundaries, contributing to advancements in various sectors, including healthcare, transportation, technology, and beyond, ultimately making a positive impact on society as a whole. purpose of the job The recruitment coordinator role plays a crucial function within Randstad Enterprise, focusing on coordinating recruitment activities efficiently. As the demand for recruitment coordination grows among our clients, the role of recruitment coordinators becomes increasingly vital. Through leveraging data insights and market understanding, we shape some of the most efficient recruitment process strategies. In this dynamic talent landscape, recruitment coordinators facilitate innovative process solutions and foster strategic partnerships with our clients. roles and responsibilities Interview coordination ● Manage and oversee the entire recruitment process, including scheduling interviews, coordinating with hiring managers, and facilitating candidate communication. ● Efficiently manage interview schedules for multiple candidates and hiring managers, ensuring that all parties are available and informed of interview times and locations. ● Arrange all logistical aspects of interviews, including booking meeting rooms, coordinating video conferencing facilities, and arranging travel accommodations if necessary. ● Coordinate with hiring managers and interviewers to confirm their availability for scheduled interviews and reschedule as needed to accommodate conflicts or emergencies. ● Coordinate panel interviews involving multiple interviewers, ensuring that all panel members are briefed on the interview format and have access to candidate information beforehand. ● Facilitate virtual interviews via video conferencing platforms, troubleshooting technical issues and ensuring a smooth interview experience for both candidates and interviewers. Data collection and management ● Maintain and update client’s applicant tracking systems and databases to ensure accurate and up-to-date records of candidates and their status in the recruitment pipeline. ● Gather feedback from interviewers following candidate interviews, collating comments and assessments to inform hiring decisions and provide constructive feedback to candidates. ● Maintain accurate records of interview schedules, outcomes, and feedback in the applicant tracking system or recruitment database for future reference and reporting purposes. ● Continuous Improvement: Identify opportunities to streamline and improve the interview coordination process, implementing enhancements to increase efficiency and effectiveness over time. ● Ensure compliance with relevant employment laws and regulations, maintain accurate documentation related to recruitment activities, and uphold confidentiality and data protection standards. ● Collaborate with other members of the team and hiring managers to support overall recruitment objectives and initiatives. job requirements experience required ● Relevant experience in a customer service/corporate services or similar high-volume role (RPO/BPO/Recruitment/Sourcing). ● 0-2 years experience in the recruiting and staffing or customer service industry is preferable. ● Ability to build rapport and maintain positive relationships with candidates, hiring managers, and colleagues contribute to a collaborative and productive recruitment environment. knowledge ● Google meet, zoom, skype, cisco webex, MS teams and other scheduling softwares. ● Multiple time-zones across the globe (Americas, Europe, Middle-East, Asia Pacific) ● Adapting to changing priorities, unexpected challenges, and evolving recruitment needs requires flexibility and the ability to remain composed under pressure. ● Negotiating interview schedules, and other recruitment-related matters requires strong negotiation skills to achieve mutually beneficial outcomes.
Posted 11 hours ago
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