Posted:5 days ago|
Platform:
Work from Office
Full Time
Retail Operations Management:
• Oversee daily operations of retail stores in the region, ensuring efficient store
functioning, stock management, and customer satisfaction.
• Ensure stores meet the brands visual merchandising standards and maintain a premium
in-store experience.
• Monitor inventory levels and work closely with the supply chain team to ensure that
stores are stocked with the latest products and accessories.
Customer Relationship & Brand Representation:
• Build and maintain strong relationships with customers, ensuring exceptional service and
satisfaction.
• Represent the brand with a strong commitment to quality and consistency in all retail
touchpoints.
• Address and resolve customer queries, concerns, and issues in a timely and professional
manner, ensuring high customer retention and loyalty.
Team Management & Development:
• Lead, mentor, and motivate a team of retail sales associates and store managers across the
Area to achieve sales goals.
Conduct regular training sessions to enhance product knowledge, sales techniques, and
customer service skills among the retail staff.
Sales Strategy & Execution:
• Develop and execute sales strategies to drive revenue and meet sales targets for stores in
Area.
• Analyze sales trends, customer behavior, and market conditions to identify growth
opportunities and adjust strategies accordingly.
• Ensure alignment with the overall brand strategy while customizing sales initiatives to
cater to local market dynamics.
• Monitor team performance, provide feedback, and ensure continuous improvement to
enhance the overall sales experience.
Sales Reporting & Analytics:
• Provide regular sales reports, forecasts, and market insights to senior management.
• Analyze competitor activities and consumer trends to stay ahead of market dynamics.
• Implement promotional campaigns and track their effectiveness to optimize sales and
customer engagement.
Collaboration & Stakeholder Engagement:
• Work closely with the marketing team to plan and execute local events, promotions, and
activations to drive traffic and sales.
• Collaborate with cross-functional teams (supply chain, operations, and marketing) to
ensure smooth execution of sales initiatives.
• Liaise with c
Firstmeridian Global Services
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