6 Recoveries Jobs

Roles and Responsibilities Manage a team responsible for collections from customers over phone calls. Ensure timely recovery of outstanding amounts from delinquent accounts. Develop strategies to improve collection efficiency and reduce write-offs. Maintain accurate records of all interactions with customers and stakeholders. immediate joiners Job location Rabale - Navi Mumbai Please Share resumes to 9920115154 watsapp only do not call Kavita.kamtekar@digitide.com

GoodScore is a leading financial literacy and credit access platform in India, aiming to provide simple, actionable, and inclusive services to over 150 million underserved Indians. Since the launch of personalized credit consulting in 2023, GoodScore has empowered over 1 million users to manage their credit health effectively, establishing itself as one of the fastest-growing credit score and management platforms in India, ranked among the top 10 finance apps in the country. Supported by top VC funds in India, GoodScore is committed to transforming how credit is managed in the country. As a Collections Specialist at GoodScore, your primary objective is to drive recoveries on overdue loans, focusing on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios. This role involves engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines. Your key responsibilities will include managing BL/PL/Auto Loan portfolios across Days Past Due (DPD) buckets, offering closure, settlement, or restructuring options in line with internal policies, ensuring compliance with RBI and internal standards in customer communication and data handling, maintaining a high level of customer experience through professional communication, and preparing and updating call records, daily reports, and portfolio performance metrics. To be successful in this role, you should have at least 12 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies. Prior experience in tele-calling or collections call centers is essential, and DRA Certification is preferred but not mandatory. You should possess a strong understanding of recovery/settlement documentation and processes, fluency in Hindi and English (additional regional languages are a plus), and excellent negotiation, persuasion, and conflict-resolution skills. Key competencies for this role include a customer-first approach with strong problem-solving skills, the ability to remain calm and effective under pressure, a consistent performance with a target-oriented mindset, and a high level of integrity, empathy, and ownership. If you are interested in joining our team and contributing to our mission, please email your resume to vaibhavsingh@rupicard.com or contact +91 92853 52531.,

The Area Collection Manager-BIL, Personal Loan and MBL plays a crucial role in managing a team and coordinating operational recovery activities for an area credit portfolio within the assigned territory. The primary responsibility involves overseeing the front-end delinquency management, administration of corporate policies, and ensuring minimal front delinquencies. This position requires close collaboration with the legal team to provide legal guidance on managing delinquencies effectively. The Area Collection Manager holds end-to-end collection responsibilities for the allocated area, contributing significantly to the bank's organizational objectives. Responsibilities include managing a team for collections of specific products, ensuring collection efficiency and cost optimization, tracking and controlling delinquencies by bucket and Days Past Due (DPD), reviewing account allocations and targets, and following up with default customers through a dedicated team. The Manager must ensure that collection agencies and executives comply with legal guidelines, monitor productivity parameters, maintain adequate field staff availability, conduct thorough background checks on appointed agencies, and collaborate with the legal team to take necessary legal actions. Additionally, the Manager is expected to build strong relationships with key clients to facilitate timely collections and determine effective strategies for enhancing collection efficiency. From a managerial perspective, attracting and retaining top talent for key positions within the reporting structure is vital for success in this role. The ideal candidate for this position should possess a graduate or post-graduate degree, with a minimum of 8+ years of relevant experience in collections. The role is based in Mumbai and falls under the Retail Banking function, focusing on collections to achieve the organization's larger objectives.,

You will be responsible for conducting internal quality checks on claims processed by the Claim Team on a daily basis. Additionally, you will attend external audits conducted by different Insurers at PHS Mumbai premises and visit Insurer offices to discuss recoveries/queries raised. It will be part of your role to sensitize the team about various errors made during processing. The job is a full-time position located at A-442, Road No. 28, Ram Nagar, M.I.D.C. Industrial Area, Wagle Estate, Thane West, Pin Code - 400604. The work schedule is during day shifts, and the benefits include health insurance and Provident Fund.,

Requirements : > Candidates with Motor insurance experience ( end to end claim handling, third party motor claims handling, motor recoveries , motor fraud, accident claims) > 3+ years Team handling experience > Should be a Team leader/Assistant Manager on paper currently handling a team of 20-25 > Operations > Contact center experience > Should have international voice experience > UK experience (since it's a UK process having UK shifts) >Excellent communication skills >Immediate joiners preferred (30- 45 days notice period should work)

Please find below the JD for the Area Collection Manager-Wheels Role: The key responsibility of a State Manager is achievement of key deliverables across all portfolio indicators like 30+, 90+, GCL, NCL & Recoveries for his location. Inside of this goal, the location manager builds & manages collections infrastructure for the location including field agencies, TC agencies, skip tracing agencies, legal firms. He/ she needs to ensure delivery of financial results for the location for the entire cards portfolio. Man power planning to ensure all geographies with adequate portfolio size is manned with bank staff. Necessary infrastructure wrt. vendor presence, field workforce to be ascertained prior to allocation of portfolio. Field workforce has to be DRA Certified & collection managers/ vendors to strictly work within the regulatory workforce Regular feedback to Policy, Credit & Underwriting on delinquency trend in newly opened markets Ensure achievement of targets across all key indicators like flow rates, 30+, 90+, NCL & Recoveries Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Collection Managers Identify & highlight accounts which have specific trends wrt frauds, incorrect sourcing & recommend necessary policy corrections. Ensure 100% process adherence to all process norms laid down by the bank. Recommend process related changes to ensure water tight” workflow wrt complainec of regulatory mandates. Ensure all the collection managers share, update & document DCR. Conduct reviews basi the DCR trails across buckets. Engage with customers, collection managers for joint follow up on difficult accounts & ensure legal recourse is taken as appropriate. Ensure necessary investigation of complaints received across channels is shared post necessary review to prevent any reputational/ financial loss for the Bank. Ensure regular exchange with bank officers & agency proprietor on key deliverables & process norms on any variance/ process gap Ensure timely hiring of quality resources on YBL roles to effectively manage YBL portfolio Ensure regular agency visits & review with field team Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc) by any of the bank officers/ collection managers Conduct surprise audit on vendor premise Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance) Ensure rightful representation of the Bank in any customer/ third party interaction