Collections Executive (DRA Certified)

As a Collections and Recoveries Manager at GoodScore, you will play a crucial role in driving recoveries on overdue loans, particularly focusing on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios. Your responsibilities will include managing loan portfolios across DPD (Days Past Due) buckets, offering closure, settlement, or restructuring options in line with internal policies, and ensuring compliance with RBI and internal standards during customer interactions and data management. Your ability to provide a high standard of customer experience through professional and respectful communication will be key to your success. With a minimum of 12 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans within Banks, NBFCs, Fintechs, or Collection agencies, you will bring valuable expertise to the role. Prior experience in tele-calling or collections call centers is essential, and a DRA Certification would be advantageous. Your proficiency in recovery/settlement documentation and processes, along with fluency in Hindi and English (knowledge of additional regional languages is a plus), will be beneficial in executing your responsibilities effectively. Key competencies for this role include a customer-first approach, strong problem-solving skills, the ability to perform well under pressure, a target-oriented mindset, and a high level of integrity, empathy, and ownership. Your excellent negotiation, persuasion, and conflict-resolution skills will be instrumental in achieving successful outcomes in loan recoveries. If you are passionate about transforming how India manages credit and have the required qualifications and competencies, we invite you to apply for this challenging and rewarding opportunity. Interested candidates can email their resumes to vaibhavsingh@rupicard.com or contact +91 92853 52531.,