Collections Executive

GoodScore is a leading financial literacy and credit access platform in India, aiming to provide simple, actionable, and inclusive services to over 150 million underserved Indians. Since the launch of personalized credit consulting in 2023, GoodScore has empowered over 1 million users to manage their credit health effectively, establishing itself as one of the fastest-growing credit score and management platforms in India, ranked among the top 10 finance apps in the country. Supported by top VC funds in India, GoodScore is committed to transforming how credit is managed in the country. As a Collections Specialist at GoodScore, your primary objective is to drive recoveries on overdue loans, focusing on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios. This role involves engaging with customers, negotiating settlements, and ensuring account closures while adhering to regulatory and organizational guidelines. Your key responsibilities will include managing BL/PL/Auto Loan portfolios across Days Past Due (DPD) buckets, offering closure, settlement, or restructuring options in line with internal policies, ensuring compliance with RBI and internal standards in customer communication and data handling, maintaining a high level of customer experience through professional communication, and preparing and updating call records, daily reports, and portfolio performance metrics. To be successful in this role, you should have at least 12 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies. Prior experience in tele-calling or collections call centers is essential, and DRA Certification is preferred but not mandatory. You should possess a strong understanding of recovery/settlement documentation and processes, fluency in Hindi and English (additional regional languages are a plus), and excellent negotiation, persuasion, and conflict-resolution skills. Key competencies for this role include a customer-first approach with strong problem-solving skills, the ability to remain calm and effective under pressure, a consistent performance with a target-oriented mindset, and a high level of integrity, empathy, and ownership. If you are interested in joining our team and contributing to our mission, please email your resume to vaibhavsingh@rupicard.com or contact +91 92853 52531.,