Area Collection Manager-Wheels - Secured

Job Description

Please find below the JD for the Area Collection Manager-Wheels Role: The key responsibility of a State Manager is achievement of key deliverables across all portfolio indicators like 30+, 90+, GCL, NCL & Recoveries for his location. Inside of this goal, the location manager builds & manages collections infrastructure for the location including field agencies, TC agencies, skip tracing agencies, legal firms. He/ she needs to ensure delivery of financial results for the location for the entire cards portfolio. Man power planning to ensure all geographies with adequate portfolio size is manned with bank staff. Necessary infrastructure wrt. vendor presence, field workforce to be ascertained prior to allocation of portfolio. Field workforce has to be DRA Certified & collection managers/ vendors to strictly work within the regulatory workforce Regular feedback to Policy, Credit & Underwriting on delinquency trend in newly opened markets Ensure achievement of targets across all key indicators like flow rates, 30+, 90+, NCL & Recoveries Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Collection Managers Identify & highlight accounts which have specific trends wrt frauds, incorrect sourcing & recommend necessary policy corrections. Ensure 100% process adherence to all process norms laid down by the bank. Recommend process related changes to ensure water tight” workflow wrt complainec of regulatory mandates. Ensure all the collection managers share, update & document DCR. Conduct reviews basi the DCR trails across buckets. Engage with customers, collection managers for joint follow up on difficult accounts & ensure legal recourse is taken as appropriate. Ensure necessary investigation of complaints received across channels is shared post necessary review to prevent any reputational/ financial loss for the Bank. Ensure regular exchange with bank officers & agency proprietor on key deliverables & process norms on any variance/ process gap Ensure timely hiring of quality resources on YBL roles to effectively manage YBL portfolio Ensure regular agency visits & review with field team Ensure there is no financial/ non-financial exchange with any third party (customer/ agency resources etc) by any of the bank officers/ collection managers Conduct surprise audit on vendor premise Ensure all customer issues involving judicial bodies are highlighted to all internal stake holders (Legal/ Compliance) Ensure rightful representation of the Bank in any customer/ third party interaction