Receptionist

Skills:

Company Overview

Job Overview

Qualifications And Skills

• Customer Service (Mandatory skill): Proven ability to deliver friendly and efficient service, ensuring patient and visitor satisfaction at all times.
• Telephone Etiquette (Mandatory skill): Professional phone handling skills, including answering calls promptly, routing inquiries correctly, and maintaining a courteous tone.
• Front Desk Operations (Mandatory skill): Experience in managing reception duties such as greeting visitors, handling inquiries, and maintaining a tidy, organized workspace.
• Attention to Detail: Capable of accurately recording and verifying patient details and documentation to prevent errors in administrative processes.
• Microsoft Office: Proficient in using MS Office applications, including Word, Excel, and Outlook for document management and scheduling tasks.
• Scheduling: Experience with booking appointments, coordinating calendars, and ensuring patient flow is managed efficiently and effectively.
• Professional Communication: Strong verbal and written communication skills for interacting with patients, medical staff, and vendors with clarity and empathy.
• Team Collaboration: Willingness to work positively with doctors, nurses, and support staff to deliver seamless patient care and administrative support.
  

Roles And Responsibilities

• Greet and assist patients, visitors, and vendors upon arrival, creating a courteous and welcoming reception experience.
• Manage the hospital's front desk operations, including the registration of patients, appointment scheduling, and directing inquiries to the appropriate departments.
• Handle incoming phone calls with professionalism, transferring calls, taking accurate messages, and coordinating with staff as needed.
• Maintain accurate records of patient check-ins and check-outs, ensuring compliance with hospital protocols and confidentiality policies.
• Assist with the preparation and management of daily appointment schedules, coordinating with medical and administrative teams to ensure efficient workflow.
• Provide general information about hospital services, policies, and procedures to patients and visitors as required.
• Monitor and manage the reception area for cleanliness, organization, and availability of informational materials.
• Assist in administrative tasks such as data entry, filing, and maintaining supplies inventory for the front desk area.