Receptionist

The Receptionist / Front Office Executive will be the first point of contact for patients, visitors, and staff. The role involves managing front desk operations, handling patient inquiries, scheduling appointments, and ensuring a welcoming environment. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to multitask efficiently in a fast-paced hospital setting.

Key Responsibilities:Receptionist Duties:

• Greet patients, visitors, and staff with a warm and professional attitude.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate departments.
• Manage patient check-ins and check-outs efficiently.
• Maintain patient records and ensure confidentiality.
• Handle patient queries regarding hospital services, doctors, and appointments.
• Assist in maintaining a clean and organized reception area.

Front Office Executive Duties:

• Schedule and confirm patient appointments via phone or in person.
• Coordinate with doctors, nurses, and other departments for smooth patient flow.
• Manage patient registrations, admissions, and discharge formalities.
• Verify patient insurance details and process billing-related queries.
• Maintain and update hospital databases, records, and appointment logs.
• Handle administrative tasks such as filing, data entry, and report generation.
• Assist in resolving patient complaints and escalating issues when necessary.

Requirements:

• Education: High school diploma or equivalent (Graduate preferred).
• Experience: 1-2 years of experience as a receptionist or front office executive, preferably in a hospital or healthcare setting.
• Skills:
• Excellent communication and interpersonal skills.
• Proficient in MS Office (Word, Excel) and hospital management software.
• Strong organizational and multitasking abilities.
• Ability to handle stressful situations with patience and professionalism.
• Knowledge of medical terminology (preferred but not mandatory).

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Benefits:

• Health insurance
• Paid sick time

Language:

• English (Required)

Work Location: In person