Front Office Executive

As the first point of contact for patients and visitors, the Front Office Executive plays a crucial role in creating a positive and welcoming environment. You will be responsible for managing the front desk operations, ensuring smooth patient flow, and providing excellent customer service.

Key Roles and Responsibilities:

• Patient Registration and Admission:
• Greet patients and visitors warmly and professionally.
• Register new patients and update existing patient information accurately.
• Handle patient admissions and discharge procedures efficiently.
• Verify patient insurance details and collect necessary co-payments.
• Appointment Management:
• Schedule, reschedule, and cancel patient appointments via phone, email, and in-person requests.
• Manage the doctor's calendar and ensure efficient scheduling to minimize wait times.
• Send appointment reminders to patients.
• Communication and Coordination:
• Answer and direct incoming calls to the appropriate departments or staff members.
• Respond to patient inquiries and provide accurate information about hospital services, visiting hours, and policies.
• Coordinate with various hospital departments, including nursing, billing, and lab services, to ensure seamless patient care.
• Administrative Tasks:
• Maintain a tidy and organized reception area.
• Manage and file patient records securely and confidentially.
• Process and manage billing and payment transactions.
• Handle incoming and outgoing mail and deliveries.
• Customer Service:
• Address patient complaints and concerns with empathy and professionalism, escalating issues to management when necessary.
• Ensure a positive and comforting experience for all patients and their families.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven experience in a front office or customer service role, preferably in a hospital or healthcare setting.
• Excellent communication and interpersonal skills.
• Proficiency in using hospital management software and MS Office Suite.
• Strong organizational and multitasking abilities.
• A compassionate and patient-friendly demeanor.
• Ability to handle stressful situations calmly and professionally.
• Fluency in Hindi and English is required; knowledge of other local languages is a plus.

Job Type: Full-time

Pay: ₹8,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person