Front Office Executive

Job Title: Front Office Executive

Location: 4 Color Hotels, Kondapur, Hyderabad

Department: Hospitality

Employment Type: Full-Time

Job Summary:

We are looking for a well-groomed, courteous, and efficient Front Office Executive to be the first point of contact for guests and ensure a smooth and pleasant check-in/check-out process. This role plays a key part in delivering the highest level of guest satisfaction and maintaining the professional image of the hotel.

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Key Responsibilities:

• Greet and welcome guests with a warm and professional demeanor.
• Manage check-in and check-out processes smoothly and efficiently.
• Handle room reservations through phone, email, walk-ins, and online portals.
• Maintain accurate records of bookings, payments, and guest information.
• Coordinate with housekeeping and other departments to ensure room readiness and service delivery.
• Address guest queries, complaints, or concerns promptly and courteously.
• Manage billing, invoices, and payment procedures using PMS software.
• Monitor lobby area to ensure cleanliness and readiness at all times.
• Maintain visitor logs and ensure security protocols are followed.
• Upsell rooms and hotel services to maximize revenue.
• Assist in night audit or shift handovers as required.

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Requirements:

• Proven work experience as a Front Office Executive/Receptionist/Guest Relations Executive in the hospitality industry.
• Knowledge of hotel management systems (PMS like IDS, Opera, or similar).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Presentable appearance with a customer-first attitude.
• Ability to remain calm under pressure.
• Flexibility to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person