PULSE HOSPITAL & TRAUMA CENTER

As the first point of contact for patients and visitors, the Front Office Executive plays a crucial role in creating a positive and welcoming environment. You will be responsible for managing the front desk operations, ensuring smooth patient flow, and providing excellent customer service. Key Roles and Responsibilities: Patient Registration and Admission: Greet patients and visitors warmly and professionally. Register new patients and update existing patient information accurately. Handle patient admissions and discharge procedures efficiently. Verify patient insurance details and collect necessary co-payments. Appointment Management: Schedule, reschedule, and cancel patient appointments via phone, email, and in-person requests. Manage the doctor's calendar and ensure efficient scheduling to minimize wait times. Send appointment reminders to patients. Communication and Coordination: Answer and direct incoming calls to the appropriate departments or staff members. Respond to patient inquiries and provide accurate information about hospital services, visiting hours, and policies. Coordinate with various hospital departments, including nursing, billing, and lab services, to ensure seamless patient care. Administrative Tasks: Maintain a tidy and organized reception area. Manage and file patient records securely and confidentially. Process and manage billing and payment transactions. Handle incoming and outgoing mail and deliveries. Customer Service: Address patient complaints and concerns with empathy and professionalism, escalating issues to management when necessary. Ensure a positive and comforting experience for all patients and their families. Qualifications: High school diploma or equivalent; a bachelor's degree is a plus. Proven experience in a front office or customer service role, preferably in a hospital or healthcare setting. Excellent communication and interpersonal skills. Proficiency in using hospital management software and MS Office Suite. Strong organizational and multitasking abilities. A compassionate and patient-friendly demeanor. Ability to handle stressful situations calmly and professionally. Fluency in Hindi and English is required; knowledge of other local languages is a plus. Job Type: Full-time Pay: ₹8,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Work Location: In person

The Receptionist / Front Office Executive will be the first point of contact for patients, visitors, and staff. The role involves managing front desk operations, handling patient inquiries, scheduling appointments, and ensuring a welcoming environment. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to multitask efficiently in a fast-paced hospital setting. Key Responsibilities:Receptionist Duties: Greet patients, visitors, and staff with a warm and professional attitude. Answer phone calls, respond to inquiries, and direct calls to the appropriate departments. Manage patient check-ins and check-outs efficiently. Maintain patient records and ensure confidentiality. Handle patient queries regarding hospital services, doctors, and appointments. Assist in maintaining a clean and organized reception area. Front Office Executive Duties: Schedule and confirm patient appointments via phone or in person. Coordinate with doctors, nurses, and other departments for smooth patient flow. Manage patient registrations, admissions, and discharge formalities. Verify patient insurance details and process billing-related queries. Maintain and update hospital databases, records, and appointment logs. Handle administrative tasks such as filing, data entry, and report generation. Assist in resolving patient complaints and escalating issues when necessary. Requirements: Education: High school diploma or equivalent (Graduate preferred). Experience: 1-2 years of experience as a receptionist or front office executive, preferably in a hospital or healthcare setting. Skills: Excellent communication and interpersonal skills. Proficient in MS Office (Word, Excel) and hospital management software. Strong organizational and multitasking abilities. Ability to handle stressful situations with patience and professionalism. Knowledge of medical terminology (preferred but not mandatory). Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Health insurance Paid sick time Language: English (Required) Work Location: In person

As the first point of contact for patients and visitors, the Front Office Executive plays a crucial role in creating a positive and welcoming environment. You will be responsible for managing the front desk operations, ensuring smooth patient flow, and providing excellent customer service. Key Roles and Responsibilities: Patient Registration and Admission: Greet patients and visitors warmly and professionally. Register new patients and update existing patient information accurately. Handle patient admissions and discharge procedures efficiently. Verify patient insurance details and collect necessary co-payments. Appointment Management: Schedule, reschedule, and cancel patient appointments via phone, email, and in-person requests. Manage the doctor's calendar and ensure efficient scheduling to minimize wait times. Send appointment reminders to patients. Communication and Coordination: Answer and direct incoming calls to the appropriate departments or staff members. Respond to patient inquiries and provide accurate information about hospital services, visiting hours, and policies. Coordinate with various hospital departments, including nursing, billing, and lab services, to ensure seamless patient care. Administrative Tasks: Maintain a tidy and organized reception area. Manage and file patient records securely and confidentially. Process and manage billing and payment transactions. Handle incoming and outgoing mail and deliveries. Customer Service: Address patient complaints and concerns with empathy and professionalism, escalating issues to management when necessary. Ensure a positive and comforting experience for all patients and their families. Qualifications: High school diploma or equivalent; a bachelor's degree is a plus. Proven experience in a front office or customer service role, preferably in a hospital or healthcare setting. Excellent communication and interpersonal skills. Proficiency in using hospital management software and MS Office Suite. Strong organizational and multitasking abilities. A compassionate and patient-friendly demeanor. Ability to handle stressful situations calmly and professionally. Fluency in Hindi and English is required; knowledge of other local languages is a plus. Job Type: Full-time Pay: ₹8,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Work Location: In person

The Receptionist / Front Office Executive will be the first point of contact for patients, visitors, and staff. The role involves managing front desk operations, handling patient inquiries, scheduling appointments, and ensuring a welcoming environment. The ideal candidate should have excellent communication skills, a friendly demeanor, and the ability to multitask efficiently in a fast-paced hospital setting. Key Responsibilities:Receptionist Duties: Greet patients, visitors, and staff with a warm and professional attitude. Answer phone calls, respond to inquiries, and direct calls to the appropriate departments. Manage patient check-ins and check-outs efficiently. Maintain patient records and ensure confidentiality. Handle patient queries regarding hospital services, doctors, and appointments. Assist in maintaining a clean and organized reception area. Front Office Executive Duties: Schedule and confirm patient appointments via phone or in person. Coordinate with doctors, nurses, and other departments for smooth patient flow. Manage patient registrations, admissions, and discharge formalities. Verify patient insurance details and process billing-related queries. Maintain and update hospital databases, records, and appointment logs. Handle administrative tasks such as filing, data entry, and report generation. Assist in resolving patient complaints and escalating issues when necessary. Requirements: Education: High school diploma or equivalent (Graduate preferred). Experience: 1-2 years of experience as a receptionist or front office executive, preferably in a hospital or healthcare setting. Skills: Excellent communication and interpersonal skills. Proficient in MS Office (Word, Excel) and hospital management software. Strong organizational and multitasking abilities. Ability to handle stressful situations with patience and professionalism. Knowledge of medical terminology (preferred but not mandatory). Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Health insurance Paid sick time Language: English (Required) Work Location: In person