Receptionist / Front Office Executive

Job Description

Job Title: Front Desk Receptionist Organization: Ahad Mult speciality Hospital Location: Burdwan, West Bengal. Department: Front Office / Patient Services Reporting to: Hospital Administrator / HR Manager Employment Type: Full-Time Job Summary: The Receptionist is the first point of contact for patients and visitors at Ahad Multispeciality Hospital. This role is responsible for welcoming guests, handling inquiries, managing appointments, maintaining front office records, and ensuring smooth communication between patients and departments with professionalism and empathy. Key Responsibilities: ✅ Patient Reception & Registration Greet patients and visitors warmly at the front desk. Register new patients and verify returning patient details accurately. Provide basic information about doctors, departments, timings, and services. ✅ Appointment Scheduling Manage the appointment booking system (manual or software-based). Confirm appointments via phone or in person and coordinate with doctors’ schedules. Inform patients about waiting time or delays politely and clearly. ✅ Communication & Coordination Answer and route incoming calls to the appropriate departments. Handle inquiries from patients, visitors, or vendors courteously. Coordinate with nursing, lab, pharmacy, and billing departments as needed. ✅ Front Office Administration Maintain the cleanliness and orderliness of the front desk area. Monitor visitor entries and manage ID badges or passes where applicable. Handle basic documentation and patient feedback forms. ✅ Billing & Support (if trained) Support the billing team with data entry or follow-up tasks. Collect consultation or registration charges if required. Qualifications: Minimum 10+2; Graduate preferred. 1–3 years of experience in hospital or healthcare reception/front office. Familiarity with basic computer skills and hospital software (if any). Fluency in English, Hindi, and Bengali (or regional language preferred). Key Skills: Pleasant personality and strong communication skills Empathy, patience, and presence of mind in handling patients Ability to multitask and manage crowds during busy hours Basic typing, computer, and record-keeping knowledge