Receptionist / Front Office Executive

Job Description

Call me if anyone interested 9441112671 , Telugu language will be an advantage. A hotel receptionist greets guests, manages check-ins and check-outs, handles reservations, answers inquiries, and provides information about hotel services and local attractions. They also process payments, maintain records, and assist with guest requests, ensuring a positive and welcoming experience for all visitors. Key Responsibilities: Guest Interaction: Greeting guests, providing a warm welcome, and offering assistance with luggage or directions. Check-in/Check-out: Managing the process of guest arrival and departure, including verifying information, assigning rooms, and handling payments. Reservations: Processing reservations, whether by phone, email, or online, and managing cancellations or changes. Information and Assistance: Answering questions about hotel amenities, local attractions, and services, and offering recommendations. Problem Solving: Addressing guest complaints, resolving issues, and escalating complex matters to supervisors when necessary. Record Keeping: Maintaining accurate records of bookings, payments, and guest information. Communication: Effectively communicating with guests, colleagues, and other departments within the hotel. Administrative Tasks: Handling phone calls, managing mail and packages, and assisting with other administrative duties as needed. Maintaining a Clean and Organized Workspace: Keeping the front desk area tidy and presentable at all times. Essential Skills: Customer Service: Providing excellent service, being friendly, and creating a positive guest experience. Communication: Excellent verbal and written communication skills are crucial for interacting with guests and colleagues. Organization: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-Solving: Identifying and resolving issues efficiently and effectively. Computer Skills: Proficiency in using hotel management software, word processing, and other relevant computer applications. Multilingualism (Optional): Being able to communicate in multiple languages can be an advantage in diverse hotel environments.