Receptionist Cum Telecaller

Geodetic Institute of Design and Development (GIDD) is a premier skill development institute dedicated to providing high-quality training and education in various design and development courses. We aim to empower individuals with industry-relevant skills to enhance their career prospects. We are seeking a dynamic and organized individual to join our team as a Receptionist cum Telecaller. The candidate will be responsible for managing inquiries, following up with prospective students, and maintaining accurate records. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Key Responsibilities Inquiry Management: Handle incoming inquiries (via phone, email, or in-person) regarding GIDD’s skill development courses. Provide detailed information about course offerings, fees, schedules, and admission procedures to prospective students. Address queries politely and professionally to ensure a positive experience for all visitors and callers. Follow-Up: Follow up with leads and prospective students to convert inquiries into enrollments. Maintain regular communication with potential candidates to provide updates on course details and upcoming batches. Coordinate with the admissions team to ensure smooth follow-up processes. Record Maintenance: Maintain accurate and up-to-date records of inquiries, follow-ups, and enrollments in the institute’s database or CRM system. Prepare daily/weekly reports on inquiry status, follow-up outcomes, and enrollment progress. Ensure all documentation is organized and easily accessible for reference. Reception Duties: Greet and assist visitors at the institute’s front desk with a warm and professional attitude. Manage incoming calls, direct them to the appropriate departments, and take messages when necessary. Maintain a clean and organized reception area to create a welcoming environment. Additional Responsibilities: Assist in coordinating events, workshops, or seminars conducted by GIDD. Support administrative tasks such as scheduling appointments, managing course timetables, and coordinating with faculty or trainers. Contribute to the overall smooth functioning of the institute’s front office operations.