Receptionist Cum Telecaller

Job Description

Admin cum Telecalling Executive Location: Bangalore, Karnataka Company: CornerStone Dental Laboratory Pvt. Ltd. Experience: 1-3 years (Freshers with strong communication skills can also apply) Job Type: Full-Time | Day Shift About Us: CornerStone Dental Laboratory is a fast-growing, technology-driven dental solutions provider in Bangalore. With a focus on precision, innovation, and customer delight, we craft high-quality dental restorations using cutting-edge CAD/CAM, Zirconia, and 3D printing technologies. Join us in transforming smiles and building lasting client relationships. 🧩 Role Overview:We are looking for a dynamic and detail-oriented Admin cum Telecalling Executive to be the voice and backbone of our day-to-day client interactions and internal case coordination. This hybrid role demands both strong communication skills and a knack for handling backend operations seamlessly. 🎯 Key Responsibilities:✅ Telecalling & Client Coordination Initiate and respond to calls with dental clinics to collect case details and follow-up on ongoing orders. Share case updates, delivery timelines, and address basic product queries. Politely handle customer feedback or concerns and escalate if necessary. ✅ Administrative Support Record and maintain accurate entries of daily doctor orders: patient name, product type, tooth number, shade, due date, etc. Update order status (New/Repeat/Hold/Try-in/Completed) in internal logs. Coordinate with production and delivery teams for smooth case handling. Maintain organized digital and physical records of daily cases. ✅ Follow-ups & Reminders Set up reminders for case hold follow-ups, try-in approvals, and doctor callbacks. Ensure birthday or clinic anniversary wishes are sent to doctors (using WhatsApp API). ✅ Communication & Reporting Prepare daily and weekly reports of doctor interactions, pending cases, and escalations. Assist management in improving workflow efficiency through consistent feedback. 💡 What We’re Looking For:Excellent verbal and written communication skills in English & Kannada (Hindi is a plus). Good telephone etiquette with a warm and confident tone. Strong multitasking ability with a high attention to detail. Proficiency in MS Excel/Google Sheets and basic admin tools. Prior experience in dental, medical, or healthcare calling is preferred. 📈 What You’ll Gain:Opportunity to work with one of the fastest-growing dental labs in Karnataka. Exposure to dental technology and case management workflows. A team-driven, growth-oriented work environment. Competitive salary with performance-based growth opportunities. 📬 To Apply:Send your resume to info@csdlaboratory.com or WhatsApp us at 9731168787.