Receptionist

Roles and Responsibilities:

Front Desk Management

• Greet all incoming patients, visitors, and staff with warmth, professionalism, and courtesy.
• Ensure the reception area is clean, welcoming, and organized at all times.

Patient Registration & Scheduling

• Register new patients, collect necessary documentation, and enter details accurately into the system.
• Manage appointment scheduling for physiotherapists, doctors, and specialists.
• Handle rescheduling, cancellations, and follow-ups efficiently.

Telephonic & Online Communication

• Answer phone calls and respond to queries regarding services, timings, fees, etc.
• Coordinate with patients and caregivers through phone, WhatsApp, or email for reminders and updates.

Billing & Payment Support

• Assist patients with billing inquiries and coordinate with the accounts department for smooth transactions.
• Issue payment receipts and maintain a daily cash register (if applicable).

Coordination with Clinical Staff

• Communicate patient arrivals, appointment changes, and urgent cases to doctors and therapists.
• Support smooth workflow between front office and treatment teams.

Visitor Management

• Maintain a visitor logbook and ensure protocols are followed for guest entry.
• Guide visitors politely and ensure they reach the correct department or personnel.

Record Keeping & Admin Support

• Maintain updated patient records, appointment logs, and referral lists.
• Provide basic administrative assistance such as printing, scanning, document filing, etc.

Patient Experience & Support

• Ensure patients are comfortable and guided throughout their visit.
• Handle complaints or concerns with empathy and escalate serious issues to management.

Key Skills & Attributes:

• Excellent communication and interpersonal skills
• Presentable, well-groomed, and confident demeanour
• Basic knowledge of MS Office and clinic management software
• Ability to multitask and stay calm under pressure
• Fluency in Hindi and English (knowledge of local dialects is a plus)
• Prior experience in a healthcare/reception/front desk role preferred

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Internet reimbursement
• Leave encashment

Language:

• English (Preferred)

Work Location: In person