Posted:7 hours ago|
Platform:
Work from Office
Full Time
"1 360 degree customer communication
* Ensure consistency, correctness of all customer interactions in the form of email/sms/welcome letters/whatsapp/physical letters * Own the communication lifecyle of the customer - recommend changes in the process, content
2 Bringing solutions to life
* Document comprehensive Business requirement documents, alogn with BSG, to be shared with the technical team for development * Engage with the IT team to ensure timely delivery * Manage vendors to conduct User Acceptance Testing
3 Ensure solutions are adopted as per design
* Connect with the ground users to ensure functionality is being used as expected * Use the feedback loop to make necessary changes post go-live * Create metrics for the solution/ functionality and track adoption against the metrics
4 Make data speak
* Perform comprehensive data analysis to share actionable insights * Analyse the business numbers to track and monitor process metrics * Report progress against the metrics to senior management" "1 Approval of all communication being sent to customer 2 Siddhi call analysis - process improvement and adoption 3 Siddhi meeting form revision" "* At least one of the following experiences is preferred 1 6-10 years experience in banking 2 6-10 years experience in customer communication/experience " "* Crisp articulation of problem definitions and solutions implemented * Ownership driven mindset with an abilty and intent to reduce dependencies and get things done * Excellent communication skills (verbal and written) "
Axis Bank
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
8.0 - 12.0 Lacs P.A.
mumbai, maharashtra, india
Salary: Not disclosed
8.0 - 12.0 Lacs P.A.
kochi, kolkata, hyderabad, pune, chennai, bengaluru, delhi / ncr, mumbai (all areas)
4.0 - 8.0 Lacs P.A.
chennai, thoraipakkam
1.75 - 3.0 Lacs P.A.
Experience: Not specified
1.0 - 3.0 Lacs P.A.
2.0 - 4.0 Lacs P.A.
5.0 - 9.0 Lacs P.A.
2.0 - 5.0 Lacs P.A.
2.0 - 3.0 Lacs P.A.
