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RB - Affluent Business:NRI - Product specialist

RB - Affluent Business:NRI - Product specialist

Axis Bank

5 years

2 - 8 Lacs

Mumbai

Posted:4 months ago| Platform: GlassDoor logo

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Skills Required

reporting onboarding management efficiency coordination monitoring compliance risk audit analysis service training development marketing logical reasoning testing

Work Mode

On-site

Job Type

Part Time

Job Description

Job Title

NRI - Product Specialist

Grade

Senior Manager (SM)

Department

RB-Affluent Business - NRI

No. of Positions

Location

CO - Mumbai

Reporting Authority Job Name

AVP

Job Description

This role is responsible for assisting the activity of defining the process changes/new process initiatives/process improvement activities on various systems used for NRI customer onboarding & periodic updation activities.
Key Responsibilities include: 1. NRI Product Management and Enhancement 2. Process Review and Enhancement to ensure operational efficiency 3. Provide response to queries & Complaint Management within TAT 4. Ensuring adherence to regulatory and internal guidelines in close coordination with key monitoring stakeholders viz Compliance, Risk, Audit etc. 5. Managing desk who are handing NRI queries received from branches/operations units 6. Maintain MIS of queries, analyse the same and work towards reduction of queries 7. End to end handing of complaints received from various channels along with RCA analysis & timely closures. 8. Charge and service management 9. Training and Development

Key Relationships (Internal or External Stakeholders)

Internal Stakeholders: Operation, IT, Various Product Teams, Marketing, Compliance, Risk, FCMD, Branch, RM,Process Quality, Phone Banking Unit, Central Email Unit, Projects
External Stakeholders : Vendors, Partners

Major Competencies Required

Analytical skills, Inter personal skills, Logical reasoning skills . Knowledge of NRI process will be a plus point

Academic Qualifications / Nature of Relevant Work Experience Required

Graduate with atleast 5 years of work experience in Banking Industry. Experience in NRI Product will be preferred. Application and process testing experience will be preferred

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Axis Bank

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Mumbai

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RB - Affluent Business:NRI - Product specialist