Quick Commerce / E-commerce Business Manager

Role Purpose

To plan, execute and grow Colombian Brew Coffees presence and sales on quick commerce / E-commerce platforms (Blinkit, Zepto, Swiggy Instamart, etc). Drive revenue, margin, operations & platform relationships while ensuring great customer experience, minimal wastage, good inventory & execution.

Key Responsibilities

Strategy & Growth

• Define quarterly/annual growth targets (GMV, revenue, margin) for quick commerce businesses.
• Devise and execute sales strategies: assortment expansion, promotions, pricing, inapp marketing.
• Monitor trends in quick commerce / e-commerce(consumer demand, platform policies, delivery expectations) to adapt strategy.

Platform / Account Management

• Own relationship with category/platform managers on Blinkit, Zepto, Swiggy Instamart etc.
• Negotiate terms, commissions, visibility & promotional slots.
• Ensure listing compliance, content & imagery are optimized.

Inventory & Operations

• Work with supply chain / warehouse / darkstore teams to ensure SKU availability and fast replenishment.
• Minimise outofstock, overstock, expiry / wastage of perishable SKUs.
• Monitor order fulfilment, delivery SLAs & customer complaints.

Financials & P&L

• Own margin metrics for quick commerce/e-commerce: cost of goods, trade promos, logistics / delivery costs.
• Control discounting / special offers so that sales growth is profitable.
• Forecast sales, monitor variances, report periodically.

Marketing & Campaigns

• Plan and execute platformspecific promotions, deals, flashsales
• Collaborate with marketing / digital teams for visibility and campaign execution.
• Use platform ad tools; monitor ad spend vs return.

Analytics & Reporting

• Track sales, conversion rates, repeat order rates, customer ratings, returns.
• Root cause analysis of dips in performance & take corrective actions.
• Prepare dashboards / MIS for senior leadership.

Customer Experience

• Monitor feedback & ratings; work with customer service to resolve issues.
• Ensure packaging, shelflife, product display & promise on platforms are maintained.

Required Qualifications & Skills

• Bachelors degree in Business / Commerce / Marketing or equivalent; MBA preferred
• 58 years of experience in FMCG / food & beverage quick commerce / ecommerce roles; demonstrable track record of hitting sales & margin targets
• Strong analytical skills; comfortable with dashboards, excel, P&L metrics
• Good negotiation & stakeholder management skills
• Understanding of operations and logistics constraints in quick commerce/e-commerce (short delivery times, dark store stocking etc.)
• Good communication & team coordination

Preferred Qualifications

• Experience in digital transformation initiatives within the FMCG sector.
• Knowledge of e-commerce platforms and online retail strategies.
• Multilingual abilities to manage diverse markets and teams.

Location & Working Conditions

• Location: Moshi, Pune
• Fulltime position