Senior Client Servicing Manager (Amazon Ads / Amazon Seller Central)

GetGrowth Digital is a performance-focused Amazon Ads agency managing 7 - 8 figure brands across the US and Europe. Were known for nerd-level campaign execution, deep data work, and obsessing over results.

If NUMBERS arent your thing, if EXCEL overwhelms you, or if you don't have EXCEPTIONAL WRITTEN & SPOKEN COMMUNICATION SKILLS - this won’t be the right fit. Do not apply.

If you have Client Management & Amazon Seller Central/ Amazon Ads Experience, please read on...

We are looking for an experienced Client Success Manager / Account Manager / Account Strategist / Client Servicing Manager to handle our

Global Accounts.

What will be your Mission as the Client Success Manager?

• On-board new clients and completely own the delivery and Quality Control
• Help clients grow their sales & profits with Amazon Ads
• Ensure 100% Client Happiness & Retention
• Become the client’s go-to expert on matters of Amazon

What will you be responsible for?

• Maintain a Client Satisfaction score of 10/10 each quarter
• Turn Clients into Agency evangelists within the first 3 months
• Drive Client Growth while maintaining W/W KPIs with the support of the Campaign managers
• Develop Weekly/Monthly/ Quarterly PPC Management plans to achieve revenue & ROAS goals
• Deliver Accurate Weekly/monthly reports with Actionable insights for the Client / Campaign Managers
• Ensure seamless communication between Agency & clients with a focus on honesty, clarity & coherence.
• Build & Optimise Client Relationship Management Knowledge Base & Best Practices

Core Skills & Requirements

• FLUENT COMMUNICATION

  - Ability to communicate with Global Clients about effective Strategies and best practices used by the agency to grow their business.

• EXCEPTIONAL WRITTEN COMMUNICATION

• CLIENT MANAGEMENT EXPERIENCE

  - Extensive experience in building client relationships

• Amazon Advertising/ Amazon Seller Central experience

• Project Management experience in handling complex eCommerce catalogs with 100k+ SKUs across Global Markets
• Understanding of the Remote Work Culture & Tools required to work efficiently.
• Fast Laptop & Internet - SSD Hard Drive, At least 4 GB RAM or above

And most of all - A Growth Mindset

Benefits

• Competitive salary & Health Insurance
• Working on exciting cutting-edge Digital technology to manage Ads
• Access to top training and Digital Resources
• Being part of a small team with a working culture that embraces autonomy and initiative-taking
• Freedom and flexibility. We are a 100% distributed team working from various regions. Our team members can work from wherever they want, as long as they deliver and are available during Work Hours.

Since we are growing at a fast pace, in this role, you will have the opportunity to grow quickly as a Manager/ Team Leader/ President

Client Success.

Culture of Happiness

At GetGrowth Digital, we strive to be Happy. Isn't that the ultimate goal of everyone? So a Happy bunch of folks always deliver great results and create happier clients. So hop on to our Happiness Bandwagon!