Quality Team Lead

Sutherland

7 - 10 years

10 - 12 Lacs

hyderabad

Posted:11 hours ago| Platform:

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Skills Required

transactional quality content moderation quality audit quality analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Sr. Associate Manager - QA in the Content Moderation and Trust & Safety team, he/she will be responsible for ensuring accuracy, and consistent moderation decisions across all content types and platforms

Role & responsibilities

Design and publish a weekly sampling framework ensuring transaction coverage across user reports, escalations, proactive reviews
Align the sampling plan with client requirement, policy sensitivity levels, user impact, and content type (text, image, video, live streaming)

Maintain strict adherence to sampling SLAs and agent-to-QA feedback timelines
Conduct root cause analysis oriented audits, especially in high-risk content areas (child safety, hate speech, misinformation, CSAM, etc.)
Deploy corrective action plans (MIPs) for individuals or policy areas showing repeat, trending accuracy issues

Lead weekly policy calibration sessions with QA, Training, and Operations teams to ensure interpretation alignment
Participate in client calibrations and inter-location sync-ups to harmonize standards and Quality scoring

Work closely with Trust & Safety policy/training teams to identify gaps in SOP interpretation, escalation handling, and gray-area decisioning
Flag systemic failures and initiate risk logs for critical violations with potential reputational impact

Preferred candidate profile

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