Home
Jobs
Companies
Resume
Outpace Consulting Services logo

Quality Reviewer Manager : Gurgaon : 12 LPA : Apply Now

8 - 10 years

9 - 12 Lacs

Gurgaon

Posted:3 months ago| Platform: Naukri logo

Apply

Skills Required

B2B Collection Manager Quality Reviewer Contact Centre Quality Assurance TaskUs Team Handling Team Training Process Improvement iEnergizer Performance Monitoring Escalation Handling Cogent Quality Monitoring Six Sigma EXL Teleperformance Concentrix Amazon Capgemini OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are hiring for the Leading ITES Company for Quality Reviewer Manager Role. Job Description: Minimum 8 years of Contact Centre Experience. 100% WFO and night shifts applicable. Preference to be given to candidates local to Gurgaon. Excellent verbal and written English skills. Prior experience of working in an ops leader role of a business-to-business collections / order-to-cash process. Excellent analytical (Excel) and presentation skills. Would have presented meaningful dashboards, collaterals to internal and external stakeholders in past role. Prior experience in managing several client owners and deliver operational delight. Managing the client Relationship end to end. Team Handling, Training and Motivation Employee assessment and channelizing the workflow Escalation and resolution handling Monitor performance & drive internal reviews with team Delivery, quality and exception handling should be monitored. Potential risks identification and management Meet the operational, functional and business objectives required by the contract and provide a profitable interaction Drive Transformation projects Key Skills: a) Overall 8 Years of Contact Centre Experience b) Minimum of 2 years relevant experience in Contact Centre Quality monitoring operations and should have 6 months collections experience c) Any Graduate To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Gurugram Search : Copy and Paste the link below https://outpace.in/job/quality-reviewer-manager/

More Jobs at Outpace Consulting Services

Customer Service Associate : Voice Support : Grads/UG : Apply Now

Chennai

Experience: Not specified

|

INR 2 - 4 Lacs

Sr Associate : International Voice : Grads : Apply Now

Chennai

Experience: Not specified

|

INR 2 - 4 Lacs

BPO : International Voice : Chennai : Grads : 5 Days Work : Apply Now

Chennai

Experience: Not specified

|

INR 2 - 4 Lacs

Customer Focus : Voice Process : Chennai : Grads : UG : Apply

Chennai

1 - 5 yrs
|

INR 2 - 4 Lacs

HR Intern : Recruitments : Females : Freshers : Apply Now

Allahabad

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start B2B Collection Interview Now

My Connections Outpace Consulting Services

Download Chrome Extension (See your connection in the Outpace Consulting Services )

chrome image
Download Now
Outpace Consulting Services
Outpace Consulting Services
www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1425 Jobs

    Key People

  • John Doe

    CEO

  • Jane Smith

    COO

RecommendedJobs for You

Outpace Consulting Services logo

Quality Reviewer Manager : Gurgaon : 12 LPA : Apply Now

Outpace Consulting Services

Gurgaon