Quality Manager - Insurance Domain

Position Summary:

Key Responsibilities includes

• Quality Management System (QMS)
• Develop, implement, and maintain the organizations Quality Management System (QMS) in line with ISO and other applicable standards
• Ensure compliance with regulatory, contractual, and customer requirements
• Define, monitor, and report key quality metrics, audits, and corrective actions
• Lead internal audits and coordinate external certification/recertification audits
• Drive continual improvement initiatives across processes, policies, and practices
• Train and mentor teams on QMS standards, documentation, and compliance
• Project Management Office (PMO)
• Establish and manage PMO governance frameworks, project methodologies, and reporting structures
• Oversee planning, execution, and delivery of strategic and operational projects
• Ensure project alignment with organizational goals, budgets, and timelines
• Monitor risks, dependencies, and performance of projects across functions
• Provide executive dashboards, status reports, and insights for leadership decision-making
• Build project management capability across teams through coaching and training

Skills/Knowledge/Experience required

• Strong understanding of ISO 9001, CMMI, Six Sigma, or other QMS frameworks
• Proven expertise in Project Management methodologies (Agile, Waterfall, PRINCE2, PMI, etc)
• Monitoring process adherence, identifying risks, and implementing corrective and preventive actions (CAPA)
• Driving standardization across processes to ensure consistency in error tracking, RCA, and reporting (including dashboards and insights to leadership and clients)
• Excellent stakeholder management, influencing, and communication skills
• Strong analytical, problem-solving, and process improvement mindset
• Ability to balance compliance needs with business agility and efficiency
• Qualifications (describe the qualifications considered essential to do the job, eg, Chartered Accountancy, MBA, etc)
• Graduate/Post-Graduate
• Certification(s): ISO Lead Auditor, PMP / PRINCE2, Lean Six Sigma (preferred)
• 8-12 years of experience in Quality Management, PMO, or Operations Excellence, with at least 3-5 years in a managerial role
• Experience in leading audits, certifications, and enterprise-level projects
• Industry experience in BPO, ITES, BFSICertification in Life Insurance Domain will be an added advantage