QUALITY HEAD

Job Description

Job Summary: The Quality Assurance Head will be responsible for developing, implementing, and maintaining the quality management system in compliance with industry standards such as CQI-11 (Zinc Plating) and CQI-12 (CED Coating). This role ensures that all products meet customer expectations, regulatory requirements, and internal quality benchmarks. The individual will lead a team of quality professionals and interface with cross-functional departments including production, engineering, and customer service. Key Responsibilities: Quality Management System: Oversee the implementation and maintenance of CQI-11 and CQI-12 standards. Lead internal and external audits (IATF 16949, ISO 9001, customer audits). Maintain PPAP, APQP, FMEA, MSA, and SPC documentation. Develop and improve Standard Operating Procedures (SOPs) and Work Instructions. Process Control & Monitoring: Ensure consistent process control in CED and Zinc Plating lines. Review process parameters, chemical bath compositions, and coating thickness reports. Identify deviations and initiate root cause analysis and corrective actions. Manage lab testing for coating adherence, corrosion resistance, and film thickness. Customer Interaction & Complaint Handling: Address customer complaints using structured problem-solving tools (8D, Fishbone, etc.). Lead the team in preparing and submitting CAPA reports to customers. Act as the quality representative during customer audits and technical discussions. Team Leadership: Supervise and mentor the QA team including engineers, inspectors, and lab technicians. Conduct training on quality tools, CQI standards, and customer-specific requirements. Drive a culture of continuous improvement and defect prevention. Compliance & Documentation: Ensure full compliance with legal, environmental, and safety regulations. Maintain accurate and up-to-date records for traceability and compliance. Interface with external agencies for certifications and audits. Key Skills and Competencies: Strong knowledge of CQI-11 and CQI-12 guidelines and audit procedures. Familiarity with IATF 16949, ISO 9001, and automotive quality tools. Proficiency in Root Cause Analysis, 5 Whys, 8D, and FMEA. Hands-on experience in CED Coating and Zinc Plating process controls. Strong leadership, communication, and interpersonal skills. Proficiency in MS Office and Quality Management Systems (QMS) software.