Quality Executive

Role & responsibilities

You are Responsible for

1. Leadership and People Management -

Active participation in formulating the business goals and objectives along with Manager, Working jointly with operation management and breaking down the key business drivers in measurable terms, Maintaining relationship with different functions to make sure, quality initiatives are driven strongly

2. Quality and Continuous Improvement

Driving QMS initiatives along with functional teams to formulize robust processes and systems with proper SOPs, WI, Records, Reports, Forms etc. in a standardised manner. To make sure Customer Complaints are reviewed properly through a structured problem solving approach. Identifying the root cause, corrective action, preventive action etc. along with regional operation teams under proper CAPA framework leading to customer satisfaction. Working in cordially with Manager and Operations in formation of Corrective and Preventive Actions for Repeated NC’s, Also build up case study wherein required for Process loopholes Involving teams for implementation of Action plans in coordination with Operations

3. Service Excellence –

Would be conducting Process reviews and process improvement initiatives covering all critical functions/delivery hubs. Maintaining Audit Reports and following up with resp. functions for closure of NC’s. A process based internal inspection and escalations to measure the service level compliance of every process and reporting the non-adherence level at a regular frequency with proper quality gates so that the defect will not pass to the next process.

4. Reports and Follow up -

Maintaining daily/Weekly/Monthly activities reports, follow up on customer escalations/Audit NC’s till the closure

To succeed in this role – you should have the following

Communication skills - verbal and written

Data collection, management and analysis

Problem analysis and problem solving

Planning and organizing

Customer service orientation

Teamwork

Quality Assurance and Quality Control

Auditing and NC closure with CAPA

Preferred candidate profile

Any