Quality Coordinator-Domestic

Teleperformance (TP)

2 - 5 years

2 - 6 Lacs

gurugram

Posted:4 days ago| Platform:

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Skills Required

process quality assurance quality control quality assurance qms ppap capa apqp quality audit production 8d analysis spc 8d internal audit kaizen haccp food safety qc quality management fmea safety audit

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Quality Coordinator to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 5 years of experience in quality assurance, with excellent communication and problem-solving skills.

Roles and Responsibility

Coordinate and implement quality control processes to ensure high standards of service delivery.
Develop and maintain quality metrics and reports to track performance and identify areas for improvement.
Collaborate with teams to resolve customer complaints and concerns in a timely and professional manner.
Conduct regular audits and assessments to ensure compliance with quality standards.
Provide training and coaching to team members on quality procedures and best practices.
Analyze data and trends to identify opportunities for process improvements.

Job Requirements

Minimum 2 years of experience in quality assurance or a related field.
Strong knowledge of quality control processes and procedures.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and reporting skills, with attention to detail.
Experience working in a BPO/Call Centre environment is preferred.

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