As a Quality Conformance Manager (QCM) at TechData, youll be instrumental in ensuring the deployment of an effective Quality Management System (QMS) . Your expertise will drive continuous improvement and uphold the highest quality standards across our operations. This role goes beyond compliance; its about building a culture of excellence where Quality and Safety comes FIRST . Youll drive continuous improvement, directly boosting our operational efficiency and customer satisfaction. As a key member of TechData extended leadership team, youll lead initiatives, influence stakeholders, and empower our teams to achieve ambitious quality targets.
Key Responsibilities Performance Management & Reporting -
Compute and monitor monthly KPIs (internal and supplier), transforming data into comprehensive performance insights.
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Build and publish monthly performance reports , providing clear visibility on quality metrics.
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Perform Root Cause Analysis (RCA) for any missed KPIs, identifying and addressing underlying issues to prevent recurrence.
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Contribute to and support the Monthly Business Review (MBR) , offering critical quality perspectives.
Process Compliance & Enhancement -
Support the local team to ensure unwavering compliance to established processes .
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Liaise effectively with the Process Management Team (PMT) , providing crucial inputs for process updates and cascading changes through engaging awareness sessions.
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Act as the local reference point for all process documentation updates
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Actively contribute to the surveillance plan definition (M1068) , overseeing its deployment and ensuring timely follow-up on action plans, RCAs, and closure of findings.
Continuous Improvement & Problem Solving -
Serve as a Practical Problem Solving (PPS) facilitator , driving continuous improvement initiatives by deploying robust problem-solving techniques such as PPS or Plan Do Check Act (PDCA) methods.
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Ensure Quality Checks adherence and performance monitoring through spot checks and GEMBA walks.
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Manage the Quality Metrics of the Business Unit , including detailed analysis of the Cost of Non-Quality in line with SID.
Strategic Collaboration & Project Contributions -
Collaborate with the Airbus Operating Structure (AOS) network to ensure the effective deployment of AOS bricks within the team.
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Contribute to Business Projects as required, specifically focusing on the quality management scope.
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Set up KPIs and their ID cards for any new job roles , ensuring clear performance objectives from inception.
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Collaborate with the QBOI team in Central as a representative from the Indian local line, actively participating in weekly Task Review Meetings and effectively highlighting local team challenges and concerns.
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Participate in monthly PDCA meetings conducted by QBOI for supplier quality .
Training, Certification & Capability Building -
Participate in the yearly TechData Authoring & Competence Assessment (TACA) exercise with the TACA team for suppliers.
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Become a local facilitator for TDT0010 - Technical Data Verification training and TDT001b - V&V Refresher training .
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Conduct comprehensive process awareness sessions (SU.ED.03), covering essential topics like Airbus Business Processes (ABP), Business Management System (BMS), and Contestation process etc within the team.
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Support and certify TechData Authors for Technical Verification Quality Authorization (TVQA), Illustration Verification Quality Authorization (IVQA), and Linguistic Verification Quality Authorization (LVQA) as required.
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Support and coordinate various Technical Data Training (TDT) , both locally and centrally .
Quality Leadership & Cross-Functional Coordination -
Contribute to and deploy the local Quality Plan , ensuring alignment with the overall S Quality Plan.
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End to end management of the Internal / External audits for the local Tech Data team, by collaborating with the stakeholders
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Partner with HOs in TechData to drive a strong quality-first behavior across the team.
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Coordinate with local Quality Managers within IISQ to foster idea sharing and cross-collaboration.
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Coordinate and conduct events aiming to boost Quality Mindset within the local region along with other Quality Managers.
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Serve as a focal point from India for any ad hoc requirements , both locally and centrally, including supporting suppliers.
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Collaborate with Quality focals within TechData to ensure process adherence and address any local issues within the team.
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Act as a coordinator for the Mindset Booster Zone (MBZ) for Customer Services India, planning monthly sessions in both Bangalore and Delhi, and collaborating with the FCR community to ensure resources are well-equipped, ensuring to fulfill the newcomers objective target at Customer Services .
Experience, Skills and Competencies requirements
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A Degree or Diploma in Aeronautical Engineering or Aircraft Maintenance Engineering
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Work experience in customer services/support domain, with knowledge/exposure to in technical documentation
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Experience/has knowledge of the Quality Management System (QMS) including deployment of surveillance plan, Solving techniques (PPS, RCA, PDCA, 5 Whys etc)
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Working knowledge on Airbus Business Processes (ABP) & Business Management System (BMS)
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Knowledge about Quality standard & AOS (Airbus Operational System)
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Stakeholder management, proactiveness and good organizational skills
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Business communication skills (internal/external) and assertiveness
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Good team player, have the ability to collaborate in cross-functional teams
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Promoting and putting in place continuous improvement culture
