Quality Checker

Job Type: Academic Counselor – Quality Checker
Location: Parsn Manere, B Wing 9th floor, Anna Salai. ( near to Ag-Dms metro )
Experience Required: 1–3 Years
Salary: As per experience & industry standards

Job Overview

We are seeking an experienced Academic Counselor Quality Checker to ensure high-quality counseling interactions and accurate information delivery. The role focuses on monitoring counseling performance, maintaining quality standards, analyzing campaigns, and supporting continuous improvement in student experience.

Key Responsibilities

• Monitor and evaluate academic counseling calls and interactions for quality and compliance
• Check accuracy of course, admission, and program information shared by counselors
• Assess communication skills, empathy, and overall student handling
• Maintain quality scorecards, reports, and share feedback with counselors
• Identify quality gaps, support calibration, and suggest process improvements
• Prepare and share daily, weekly, and monthly quality performance reports with stakeholders
• Conduct leads quality checks to ensure accuracy and follow-up
• Perform campaign analysis and quality checks to evaluate performance
• Analyze academic counselor profiles for effectiveness and areas of improvement
• Communicate with the team to improve counseling quality, leads handling, and overall performance

Eligibility & Requirements

• 1–3 years of experience in Academic Counseling Quality / Call Quality role
• Experience in EdTech or education counseling preferred
• Strong listening, analytical, and evaluation skills
• Good communication skills and working knowledge of MS Excel
• Graduation required

Benefits

• Competitive salary based on experience
• Professional and collaborative work environment
• Opportunity to enhance skills in academic counseling quality and analysis

How to Apply

Apply via Indeed or contact 94983 25088

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person