1 - 3 years

2 - 3 Lacs

Posted:15 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Type: Academic Counselor – Quality Checker
Location: Parsn Manere, B Wing 9th floor, Anna Salai. ( near to Ag-Dms metro )
Experience Required: 1–3 Years
Salary: As per experience & industry standards

Job Overview

We are seeking an experienced Academic Counselor Quality Checker to ensure high-quality counseling interactions and accurate information delivery. The role focuses on monitoring counseling performance, maintaining quality standards, analyzing campaigns, and supporting continuous improvement in student experience.

Key Responsibilities

  • Monitor and evaluate academic counseling calls and interactions for quality and compliance
  • Check accuracy of course, admission, and program information shared by counselors
  • Assess communication skills, empathy, and overall student handling
  • Maintain quality scorecards, reports, and share feedback with counselors
  • Identify quality gaps, support calibration, and suggest process improvements
  • Prepare and share daily, weekly, and monthly quality performance reports with stakeholders
  • Conduct leads quality checks to ensure accuracy and follow-up
  • Perform campaign analysis and quality checks to evaluate performance
  • Analyze academic counselor profiles for effectiveness and areas of improvement
  • Communicate with the team to improve counseling quality, leads handling, and overall performance

Eligibility & Requirements

  • 1–3 years of experience in Academic Counseling Quality / Call Quality role
  • Experience in EdTech or education counseling preferred
  • Strong listening, analytical, and evaluation skills
  • Good communication skills and working knowledge of MS Excel
  • Graduation required

Benefits

  • Competitive salary based on experience
  • Professional and collaborative work environment
  • Opportunity to enhance skills in academic counseling quality and analysis

How to Apply

Apply via Indeed or contact 94983 25088

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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