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Niit Learning Systems logo

Quality Auditor

0 - 1 years

1 - 2 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Quality Audit BPO Communication Skills English Spoken English Quality Monitoring Bpo Customer Service Convincing Power Process Voice Process MS Office International Voice Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quality Auditor role with NIIT Limited Proficiency English language Open to work in rotational shift. (Cab will be provided for both side) Must have an outgoing personality and skills in speaking, organizing, listening, leadership, communication and decision making. Well organized and customer focused. Proficient in Computer (MS Office). Attention to detail and an ability to work easily with others. Ability to work independently in a flexible and adaptable manner. Working globally, covering different time zones and languages is key Responsibilities Transaction audits of emails, calls, cases , queries, chat recordings, media shell Preparing Daily Audit reports/defect reports Providing feedback to team on issues /defects raised during the audits Root Cause Analysis of any issues reported internally /externally Will be auditing recordings and media shell based on Quality checklists and client requirements for specific projects Creation of Quality documents and checklists and upkeep of systems Support in Floor management/hosting sessions in some projects, cross projects Cross project support on activity or case audits Process improvement initiatives like lean , process improvements Both side cab facilities, with no deductions will be provided for which your location should be under our hiring zone. Drop your resume to 639404114(WhatsApp).

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Niit Learning Systems
Niit Learning Systems
www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

99 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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