Quality Audit Head- Voice Process

Job Description

Role & responsibilities Oversee team performance to ensure quality benchmarks and completion rates are consistently met. Maintain efficient report generation TAT to support decision-making and operational insights. Monitor daily workflows to identify gaps and implement corrective actions where needed. Analyze current processes to identify inefficiencies and develop optimization strategies. Drive initiatives for continuous improvement in workflows, standards, and quality metrics. Maintain strong relationships with stakeholders by addressing concerns and implementing feedback. Ensure high stakeholder satisfaction scores through efficient and quality service delivery. Conduct regular audits to ensure adherence to company policies, procedures, and standards. Address non-compliance issues promptly and implement measures to prevent recurrence. Identify and analyze errors to determine root causes. Develop and implement corrective and preventive actions to minimize future errors. What Youll Bring Educational Qualification: Bachelors degree in Quality Management, Operations, or a related field. Experience: 8+ years in a quality assurance or quality management role, preferably in a managerial capacity handling minimum team size of 20 Strong analytical skills to identify issues and develop effective solutions. Knowledge of quality standards, compliance requirements, and RCA methodologies. What Sets You Apart Proven ability to lead teams and manage multiple projects simultaneously. Expertise in process improvement and audit compliance. Excellent communication and interpersonal skills to manage stakeholder relationships effectively. Strong organizational skills with a keen eye for detail. Perks of Working with Us Work in a collaborative environment that values innovation and quality. Be a part of a company dedicated to continuous improvement and excellence. Competitive salary and opportunities for career advancement. M: +91 7200907152 E: vafia.m@nibavlifts.com