Quality Assurance Tester

RED GLOBAL-GENESYS QA/TESTER-INDIA-REMOTE-ASAP-12MONTHS+

RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA/Tester to ensure the quality and reliability of our Genesys-based contact center solutions.

Please find the details below:

• Role: Genesys QA/Tester
• Start: ASAP
• Location: Remote – India
• Duration: 12months+
• Capacity: Full time
• Language: English

Job Summary:

The ideal candidate will have hands-on experience in testing Genesys platforms, including Genesys Cloud (PureCloud), Genesys Engage (on-prem or cloud), IVR workflows, call routing, and integrations with CRM or third-party systems

Key Responsibilities:

• Develop, execute, and maintain test cases, test plans, and test scripts for Genesys applications and integrations.
• Perform functional, regression, end-to-end, and UAT testing of Genesys contact center platforms (e.g., Genesys Cloud CX, Engage).
• Validate IVR call flows, routing logic, chat, email, and other omnichannel communication features.
• Work closely with developers, Genesys architects, product managers, and business analysts to ensure full coverage of system behavior.
• Support performance testing for call loads and agent concurrency.
• Validate reporting (Genesys reporting tools, BI dashboards) for accuracy and completeness.
• Participate in Agile/Scrum ceremonies and contribute to continuous QA process improvements.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 2+ years of experience in QA/testing roles, with at least 1 year of Genesys platform testing.
• Hands-on experience with testing Genesys Cloud CX, Genesys Engage, or PureConnect.
• Understanding of contact center concepts such as IVR, call routing, queues, agent desktops, and CTI integrations.
• Familiarity with testing tools such as Postman, JIRA, Confluence, and Selenium (optional).
• Basic knowledge of API testing, SIP/VoIP protocols, or telephony environments.
• Strong analytical, documentation, and communication skills.

If you are interested and available, please apply or send an email to tislam@redglobal.com for immediate consideration